Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage vehicle hire bookings and provide top-notch customer service.
- Company: Join a dynamic Accident Management company in Birmingham.
- Benefits: Earn up to £24k plus monthly bonuses, with flexible hours.
- Why this job: Be part of a supportive team and make a difference in customer mobility solutions.
- Qualifications: Strong communication and customer service skills; experience in vehicle hire is a plus.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 19200 - 24000 £ per year.
Birmingham Business Park (B37)
Up to £24k plus £200 bonus per month
Monday - Friday between 8am - 8pm, 1 x Saturday per month 9-5pm (paid at overtime or can have a day off in the week)
Southam Selections are currently working with an Accident Management company who specialise in providing mobility solutions to insurers, brokers and fleet providers. They are looking to take on a Hire Booking Agent who can deal with all aspects of vehicle hire bookings. You will be working in a modern office environment and a team of 12 others who all help and support each other within the role. You will be passionate about customer service and going the extra mile for your clients.
Key Responsibilities:- Manage vehicle hire and repair bookings, online or via telephone.
- Record customer information, including taking payments.
- Liaise with customers and suppliers, resolving queries and providing progress updates.
- Arrange delivery and collection of hire vehicles.
- Represent the business and our panel of suppliers in a professional, courteous, and efficient manner.
- Experience working in vehicle hire/rental is desirable.
- Excellent communication skills.
- Strong customer service skills.
- Self-motivated and able to work in a fast-paced environment.
- Team player with excellent interpersonal skills.
- Experience working in car rental or vehicle repair is desirable but not essential (full training will be provided).
- Flexibility in working hours, with shift patterns available, including some Saturdays (35 hours a week).
Vehicle Hire Booking Agent employer: Southam Selections
Contact Detail:
Southam Selections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Hire Booking Agent
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your team spirit! Highlight any past experiences where you worked well in a team. This role thrives on collaboration, so let them know you’re ready to jump in and support your colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Vehicle Hire Booking Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in vehicle hire or customer service, as this will show us you're a great fit for the Hire Booking Agent position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can go the extra mile for our clients. This is your chance to showcase your personality and enthusiasm, so don’t hold back!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with customers and suppliers regularly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Southam Selections
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of vehicle hire. Brush up on common terms and processes related to bookings, payments, and customer service. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a client. Be ready to share these stories during the interview to demonstrate your passion for helping others.
✨Practice Makes Perfect
Get a friend or family member to conduct a mock interview with you. Focus on answering questions clearly and confidently, especially those related to handling customer queries and managing bookings. The more you practice, the more comfortable you'll feel during the real thing.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about wanting to join their team.
