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- Tasks: Manage complex claims and provide expert guidance to the operational claims team.
- Company: Specialist company in subsidence, drainage, and sewer treatment with a focus on service excellence.
- Benefits: Competitive salary, training opportunities, hybrid work model, and performance bonuses.
- Why this job: Join a dynamic team and make a real impact in the insurance sector.
- Qualifications: 3+ years in a similar role with strong knowledge of drainage claims.
- Other info: Enjoy a smart casual dress code and social events while progressing your career.
The predicted salary is between 28000 - 36000 £ per year.
Southam Selections are currently working with a specialist company that works within Subsidence, Deep Drainage, Water Mains, and Sewer Treatment. They are now seeking a full-time complex claims leader who can deal with the technical issues. This role is critical in ensuring service excellence, client retention, and strong stakeholder relationships across all products, including water mains, subsidence, sewerage treatment plants, and general building works.
You will provide expert guidance to the operational claims team, ensuring decisions are made accurately and in line with industry best practices and legislative requirements. You will also drive continuous improvement through audits, training, and quality control. This is a great opportunity for someone looking to take their next step within this sector. You won't have any direct reports, so you don’t need management experience.
KEY RESPONSIBILITIES- Manage technical and complex claims across all products, from notification to settlement, demonstrating a proactive and solution-focused approach.
- Act as the subject matter expert, supporting the Client Operations Manager with technical advice and oversight of complex claims.
- Provide guidance on coverage interpretation, liability assessment, and claims resolution strategies.
- Provide training and mentorship to the Operational Claims Team on technical and complex matters.
- Review and interpret site-specific data, images, and reports to assess policy liability and approve or amend scopes of work.
- Collaborate with contractors to resolve practical claims-related issues across products.
- Ensure all decisions meet legislative requirements and industry best practices.
- Prepare clear, accurate reports for submission to insurers regarding policy liability.
- Assist contractors with claim-related information to ensure compliance with company standards.
- Liaise with approved contractors and clients to ensure KPIs are met.
- Continuously seek improvements in processes and procedures.
- Respond to ad-hoc requests from the Management Team within agreed timescales.
- Maintain up-to-date knowledge of relevant legislation and industry guidelines (e.g., WRc, S24/S59 notices, HSE).
- Produce management reports and MI as required.
- Client Audits and outcomes.
- Contribute positively to the team and undertake additional duties as reasonably required.
- Minimum 3 years’ experience in a similar role.
- Proven experience handling technical and complex claims, with values up to £100,000.
- Cert CII qualification (Preferable or equivalent).
- Strong knowledge of legislation, insurance protocols, and best practices related to drainage claims.
- Excellent verbal and written communication skills, with the ability to engage at all levels.
- Highly organised, detail-oriented, and capable of working independently.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Numerate and methodical with strong analytical skills.
- Self-motivated with a positive, can-do attitude.
- Company Academy Training
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Work from home (Hybrid Model)
- Employee wellness
Complex Claims Leader in Oldham employer: Southam Selections
Contact Detail:
Southam Selections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Leader in Oldham
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Complex Claims Leader role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss complex claims confidently. We recommend practising common interview questions and having examples ready that showcase your expertise in subsidence and drainage.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Complex Claims Leader position!
We think you need these skills to ace Complex Claims Leader in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complex Claims Leader role. Highlight your experience with technical claims and any relevant qualifications, like Cert CII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your expertise in handling complex claims and your proactive approach.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southam Selections
✨Know Your Stuff
Make sure you brush up on your knowledge of subsidence, drainage, and sewer treatment. Familiarise yourself with the latest legislation and industry best practices. Being able to discuss these topics confidently will show that you're the right fit for the Complex Claims Leader role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex claims. Highlight your problem-solving skills and how you've driven improvements in processes. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Engage with the Interviewers
Don't just answer questions; engage in a conversation. Ask insightful questions about the company's approach to claims management and how they ensure service excellence. This shows your genuine interest in the role and helps build rapport with the interviewers.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex concepts, so being concise and clear will set you apart. Consider preparing a brief report or summary to showcase your writing skills if the opportunity arises.
