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- Tasks: Make outbound calls to capture third-party claims and support the claims process.
- Company: Growing Accident Management company in Birmingham with a dynamic team.
- Benefits: Up to £27k plus commission, hybrid working, and a supportive environment.
- Why this job: Join a fast-paced team and make a real difference in the claims journey.
- Qualifications: Experience in FNOL/Motor Claims and a keen eye for detail.
- Other info: Opportunity for personal growth and skill development in a collaborative setting.
The predicted salary is between 21600 - 28800 £ per year.
Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.
The role:
- Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
- Mitigating the cost of your captures by establishing the needs of the third party and following our processes.
- Supporting the after-capture process in handling claims and mitigating the claims spend.
- Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
- Reviewing claims processes and recommending changes.
- Highlighting missed opportunities, leakage, and areas for improvement.
- Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
- Supporting the team and continually helping them to develop their knowledge and skill set.
- Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.
Experience needed:
- Experience in working within FNOL / Motor Claims / Intervention teams.
- Understanding of the customer claim journey from FNOL through to settlement.
- A keen eye for detail and proven ability to mitigate third party costs.
- Confidence in knowledge of liability, fraud, and indemnity.
About you:
- You truly care about the third-party claims journey.
- Tenacious and determined to make successful captures.
- You enjoy problem solving and creating innovative solutions to complex problems.
- Able to work in a high growth environment and are highly adaptable to change.
- Selfless and willing to share learnings with your team.
Interventions Claims Handler employer: Southam Selections
Contact Detail:
Southam Selections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interventions Claims Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their growth.
✨Tip Number 2
Practice your pitch! When making those outbound calls, be confident and clear about what you bring to the table. Highlight your experience in FNOL and motor claims to make a strong impression.
✨Tip Number 3
Be ready to tackle tricky questions! Brush up on your knowledge of liability, fraud, and indemnity. This will not only help you in interviews but also when handling claims and supporting your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Interventions Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Interventions Claims Handler role. Highlight your experience in FNOL, Motor Claims, and any relevant skills that show you understand the customer claim journey. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the claims process and how you can contribute to our team's success. Be sure to mention your problem-solving skills and adaptability, as these are key for us.
Showcase Your Attention to Detail: In this role, a keen eye for detail is crucial. When writing your application, include examples of how you've successfully mitigated costs or identified potential fraud in previous roles. This will demonstrate your ability to handle claims accurately and efficiently.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Southam Selections
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims process, especially in relation to FNOL and motor claims. Being able to discuss the customer claim journey confidently will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. This is key for an Interventions Claims Handler, so think about specific situations where you’ve successfully mitigated costs or improved processes.
✨Demonstrate Your Team Spirit
Since the role involves supporting your team and sharing knowledge, be ready to talk about how you’ve collaborated with others in the past. Highlight any instances where you’ve helped a colleague or contributed to team success.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to claims handling, fraud detection, or customer interactions. Practise your responses to these scenarios to demonstrate your critical thinking and adaptability.
