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- Tasks: Handle claims by making outbound calls and supporting the claims process.
- Company: Join a rapidly growing Accident Management company in Birmingham Business Park.
- Benefits: Enjoy a competitive salary up to £26k plus commission, with hybrid working options.
- Why this job: Be part of a dynamic team focused on problem-solving and innovation in claims management.
- Qualifications: Experience in FNOL/Motor Claims is essential; attention to detail and adaptability are key.
- Other info: Work Monday to Friday with flexible shifts starting from 10.30am.
The predicted salary is between 24000 - 28000 £ per year.
Interventions Claims Handler (Hybrid on any shifts that start at 10.30/11/12)
Birmingham Business Park B37
Monday – Friday between 8.30am – 8pm (37.5 hours a week)
Up to £27k plus commission
Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.
The role;
- Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
- Mitigating the cost of your captures by establishing the needs of the third party and following our processes
- Supporting the after-capture process in handling claims and mitigating the claims spend.
- Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
- Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
- Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
- Supporting the team and continually helping them to develop their knowledge and skill set.
- Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.
Experience needed
- Experience in working within FNOL / Motor Claims / Intervention teams
- Understanding of the customer claim journey from FNOL through to settlement
- A keen eye for detail and proven ability to mitigate third party costs.
- Confidence in knowledge of liability, fraud, and indemnity
About you;
You truly care about the third-party claims journey.
Tenacious and determined to make successful captures.
You enjoy problem solving and creating innovative solutions to complex problems.
Able to work in a high growth environment and are highly adaptable to change.
Selfless and willing to share learnings with your team.
Interventions Claims Handler employer: Southam Selections
Contact Detail:
Southam Selections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interventions Claims Handler
✨Tip Number 1
Familiarise yourself with the claims process, especially in the context of FNOL (First Notification of Loss) and motor claims. Understanding the nuances of these processes will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully navigated complex claims situations in the past. This will highlight your ability to think on your feet and adapt to challenges.
✨Tip Number 3
Research common issues related to fraud and indemnity in claims handling. Being able to discuss these topics intelligently will set you apart as a candidate who is proactive and knowledgeable about the industry.
✨Tip Number 4
Emphasise your teamwork skills by preparing to discuss how you've supported colleagues in previous roles. This aligns with the company's focus on team development and collaboration, making you a more attractive candidate.
We think you need these skills to ace Interventions Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in FNOL, Motor Claims, or Intervention teams. Emphasise your understanding of the customer claim journey and any specific achievements that demonstrate your ability to mitigate costs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the third-party claims journey. Mention your problem-solving skills and adaptability, and provide examples of how you've successfully navigated challenges in previous roles.
Highlight Relevant Skills: When detailing your experience, focus on skills such as attention to detail, knowledge of liability and fraud, and your ability to support team development. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Interventions Claims Handler.
How to prepare for a job interview at Southam Selections
✨Understand the Claims Process
Make sure you have a solid grasp of the customer claims journey, especially from FNOL to settlement. Be prepared to discuss your previous experiences in handling claims and how you navigated through various challenges.
✨Showcase Your Problem-Solving Skills
Since the role involves mitigating costs and finding innovative solutions, think of specific examples where you've successfully solved complex problems in past roles. This will demonstrate your ability to adapt and thrive in a high-growth environment.
✨Highlight Your Attention to Detail
Given the importance of identifying potential fraud and ensuring accurate claims processing, be ready to share instances where your keen eye for detail made a significant difference in your work. This will show that you understand the critical nature of the role.
✨Emphasise Team Collaboration
The job requires supporting and developing your team. Prepare to discuss how you've contributed to team success in the past, whether through sharing knowledge or helping colleagues overcome challenges. This will reflect your selfless attitude and commitment to teamwork.
