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- Tasks: Manage vehicle hire bookings and provide top-notch customer service.
- Company: Join a dynamic Accident Management company in Birmingham Business Park.
- Benefits: Earn up to £24k plus monthly bonuses, with flexible working hours.
- Why this job: Be part of a supportive team and make a difference in customer mobility solutions.
- Qualifications: Customer service skills and a passion for helping others are key.
- Other info: Full training provided; great opportunity for career growth in a modern office.
The predicted salary is between 19200 - 28800 £ per year.
Vehicle Hire Booking Agent Birmingham Business Park (B37) Up to £24k plus £200 bonus per month. Monday – Friday between 8am – 8pm, 1 x Saturday per month 9-5pm (paid at overtime or can have a day off in the week).
Southam Selections are currently working with an Accident Management company who specialise in providing mobility solutions to insurers, brokers and fleet providers. They are looking to take on a Hire Booking Agent who can deal with all aspects of vehicle hire bookings. You will be working in a modern office environment and a team of 12 others who all help and support each other within the role. You will be passionate about customer service and going the extra mile for your clients.
Key Responsibilities:- Manage vehicle hire and repair bookings, online or via telephone.
- Record customer information, including taking payments.
- Liaise with customers and suppliers, resolving queries and providing progress updates.
- Arrange delivery and collection of hire vehicles.
- Represent the business and our panel of suppliers in a professional, courteous, and efficient manner.
- Experience working in vehicle hire/rental is desirable.
- Excellent communication skills.
- Strong customer service skills.
- Self-motivated and able to work in a fast-paced environment.
- Team player with excellent interpersonal skills.
- Experience working in car rental or vehicle repair is desirable but not essential (full training will be provided).
- Flexibility in working hours, with shift patterns available, including some Saturdays (35 hours a week).
Vehicle Hire Booking Agent in Birmingham employer: Southam Selections
Contact Detail:
Southam Selections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Hire Booking Agent in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Vehicle Hire Booking Agent in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vehicle Hire Booking Agent role. Highlight any relevant experience in vehicle hire or customer service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can go the extra mile for clients. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Team Spirit: Since you'll be working in a team of 12, make sure to mention your teamwork skills in your application. We love a good team player, so share examples of how you've collaborated with others in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Southam Selections
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of vehicle hire. Brush up on common terms and processes related to bookings, customer service, and vehicle delivery. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for helping clients.
✨Practice Makes Perfect
Get a friend or family member to conduct a mock interview with you. Focus on answering questions clearly and confidently, especially those related to handling customer queries and managing bookings. The more you practice, the more comfortable you'll feel during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about wanting to join their team.
