Job Description
Customer Service Advisor
Birmingham Business Park (B37)
Up to £25k plus £2/300 bonus per month
Monday – Friday between 8am – 8pm
1 x Saturday per month 9-1pm (from home)
Southam Selections are currently working with an Accident Management company who specialise
in providing mobility solutions to insurers, brokers and fleet providers. They are looking to take on
a Hire Booking Agent who can deal with all aspects of vehicle hire bookings.
You will be working in a modern office environment and a team of 12 others who all help and
support each other within the role. You will be passionate about customer service and going the
extra mile for your clients
Key Responsibilities:
- Manage vehicle hire and repair bookings, online or via telephone.
- Record customer information, including taking payments.
- Liaise with customers and suppliers, resolving queries and providing progress updates.
- Arrange delivery and collection of hire vehicles.
- Represent the business and our panel of suppliers in a professional, courteous, and efficient manner.
Skills and Qualifications:
- Experience working in vehicle hire / rental are desirable
- Excellent communication skills
- Strong customer service skills
- Self-motivated and able to work in a fast-paced environment.
- Team player with excellent interpersonal skills
- Experience working in car rental or vehicle repair is desirable but not essential (full training will be provided)
- Flexibility in working hours, with shift patterns available, including some Saturdays (35 hours a week)
Customer Service Advisor in Birmingham employer: Southam Selections
Join a dynamic and rapidly expanding accident management company in Birmingham, where your role as a Supply Chain Manager will be pivotal in optimising fleet operations. With a strong emphasis on employee development, a collaborative work culture, and the flexibility of hybrid working, this is an excellent opportunity to grow your career while making a meaningful impact in the industry. Enjoy competitive remuneration and the chance to work alongside a seasoned leadership team dedicated to fostering innovation and excellence.
