At a Glance
- Tasks: Provide helpline advice and support for Black and minoritised women and girls facing violence.
- Company: Join Southall Black Sisters, a leader in advocacy and support for women's rights.
- Benefits: Generous leave, hybrid working, enhanced pension, and comprehensive employee support.
- Other info: Be part of a dynamic team dedicated to inspiring change and political activism.
- Why this job: Make a real difference in the lives of women while growing your skills in a supportive environment.
- Qualifications: Experience in helpline support or advocacy is a plus, but passion and empathy are key.
The predicted salary is between 30000 - 42000 £ per year.
To provide high quality and comprehensive helpline advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against Black and minoritised women and girls.
To work alongside the helpline Coordinator and helpline volunteers, ensuring the service is trauma-informed, safe, and effective.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered. Please note, incomplete applications will not be considered.
Helpline Advisor employer: Southall Black Sisters
Southall Black Sisters is an exceptional employer dedicated to fostering a supportive and empowering work environment for its team members. With a strong focus on employee well-being, the organisation offers generous benefits such as hybrid working, enhanced pension contributions, and comprehensive training opportunities, all while championing the rights of Black and minoritised women and girls. Joining Southall Black Sisters means being part of a passionate team committed to meaningful advocacy and personal growth in a safe and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor
✨Tip Number 1
Get to know the organisation! Research Southall Black Sisters and their mission. Understanding their values and the specific challenges they tackle will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills. As a Helpline Advisor, you'll need to convey information clearly and empathetically. Role-play with a friend or use mock interviews to build your confidence.
✨Tip Number 3
Network with current or former employees. Reach out on LinkedIn or through community events to gain insights about the role and the work culture. This can give you an edge in understanding what they truly value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you’re serious about joining the team and committed to the cause.
We think you need these skills to ace Helpline Advisor
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you fully understand what we're looking for in a Helpline Advisor. Pay attention to the key responsibilities and required skills so you can tailor your application accordingly.
Be Clear and Concise:When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on showcasing your relevant experience and skills.
Show Your Passion for the Cause:Let us know why you're interested in working with Southall Black Sisters. Share your thoughts on violence against women and girls and how you can contribute to our mission. Your enthusiasm can really make your application stand out!
Double-Check Before Submitting:Before hitting that submit button, take a moment to review your application. Make sure everything is complete and free of typos. Remember, incomplete applications won't be considered, so let's get it right!
How to prepare for a job interview at Southall Black Sisters
✨Understand the Role
Make sure you thoroughly read the job description and understand what being a Helpline Advisor entails. Familiarise yourself with the specific challenges faced by Black and minoritised women and girls, as well as the trauma-informed approach that Southall Black Sisters values.
✨Show Your Empathy
During the interview, demonstrate your ability to empathise with those in distressing situations. Share examples from your past experiences where you've provided support or advocacy, highlighting your understanding of the sensitive nature of the work.
✨Prepare Questions
Think of insightful questions to ask about the role and the organisation. This shows your genuine interest and helps you gauge if the environment aligns with your values, especially regarding their commitment to employee wellbeing and development.
✨Practice Active Listening
In the interview, practice active listening. This means not just hearing the questions but engaging with them. Reflect back what you’ve heard and respond thoughtfully, which will showcase your communication skills and ability to connect with others.
