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- Tasks: Lead a vibrant team and ensure smooth restaurant operations while delivering exceptional guest experiences.
- Company: Join the San Carlo family, renowned for authentic Italian dining across the UK and beyond.
- Benefits: Enjoy free meals, 50% staff discount, and access to global opportunities.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a real impact.
- Qualifications: 2 years in a similar role with strong team management and communication skills.
- Other info: Opportunities for career growth and recognition through monthly awards and training programmes.
The predicted salary is between 30000 - 42000 £ per year.
Cicchetti Piccadilly are hiring a Reception Manager! Competitive Industry pay (based on salary & Tronc).
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Undertake all waiter/waitress responsibilities where relevant/needed
- Monitor and drive Spend Per Head in your department
- Effectively organise and run shifts as a duty manager
- Ensure that all Restaurant consumables are kept to par and are within budget spend
- Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
- Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
- Regularly hold reviews with each restaurant team member to encourage career development/progression
- Liaise with General Manager for any guidance and to communicate any training
- Ensure that team staff levels are assessed weekly and actively recruit if needed
- Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process
- Onboarding of new staff, including full restaurant training and all CPL compliance is completed
- Ensure your department has an up to date Talent Pipeline with training needs and succession plans
- Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion
- Ensure all Health & Safety policies are met, including all legislative and licensing requirements
Required Qualifications & Experience:
- 2 year’s experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Reception Manager in London employer: South
Contact Detail:
South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on that perfect Reception Manager role.
✨Tip Number 2
Get your social media game on point! Update your LinkedIn profile and connect with industry professionals. Engage with posts related to hospitality to get noticed.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on showcasing your team management skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining the San Carlo family!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Keep it engaging and personal – we love a good story!
Showcase Your Team Management Skills: Since team management is key for this role, be sure to include examples of how you've successfully led teams in the past. We’re looking for someone who can inspire and develop others, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at South
✨Know the Company Inside Out
Before your interview, take some time to research Cicchetti Piccadilly and the San Carlo group. Understand their values, mission, and what makes them unique in the restaurant industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Management Skills
As a Reception Manager, you'll need to demonstrate your team management experience. Prepare specific examples of how you've successfully led a team, handled conflicts, or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Think about situations where you had to manage staff levels, stock control, or health and safety compliance. Practising these scenarios will help you respond confidently.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're engaged and serious about the position.
