Job Title
Witness Care Officer
Department
Criminal Justice Unit
Location
Snig Hill, Sheffield
Salary
£25,242 - £27,204
Hours
37, 29.5 & 21 hours
Contract Type
Permanent
Job Description
As a Witness Care Officer you will be responsible for witness care to assure delivery of service defined under the “No Witness No Justice” programme.
Positions Available
Three positions: 1 full‑time (37 hours) and 2 part‑time (29.5 hours & 21 hours).
Key Responsibilities
- Act as single contact reference with witnesses from point of charge to case conclusion.
- Determine and maintain the up‑to‑date status of all witness availability and provide to court and CPS.
- Conduct witness needs assessments for victims/witnesses.
- Obtain and document contact with all witnesses, acknowledgment of attendance, ensuring that any needs are met, to legislative compliance and assuring effective case progression.
- Alert witnesses to requirements for court hearing attendance and to outcome.
- Finalise cases.
- Interrogate, maintain and retrieve data/information.
Skills and Experience
- Experience of communication by a variety of means, including telephone and keyboard skills.
- Flexibility to work at other locations and within specified time frames, and also to cover Saturdays and Bank Holiday courts on a rota basis if required.
- Experience of interrogating/maintaining and retrieving data/information using various computer and manual recording packages.
- Ability to remain calm under pressure when dealing with internal and external customers.
Eligibility
Applicants must meet the minimum checkable history criterion of 3 years and successfully undergo the recruitment vetting procedure.
Appearance & Standards
South Yorkshire Police is committed to maintaining role‑sensitive professional standards in dress and appearance. Tattoos visible while on duty are permitted provided they are not considered unacceptable or inappropriate.
South Yorkshire Police’s Key Values
Fairness, Integrity & Trust. The attached document details the key behaviours expected of all employees.
Smarter Ways Of Working
This role is recognized as a hybrid role, allowing work at any location, whether an SYP building or from home.
Contact Details
For further information about the role, please contact Marilyn Greenslade or Sara Beck on 07905 143111.
Closing Date
22nd December 2025.
Candidate Information
Successful candidates will undergo pre‑employment checks, including references, medical clearance, vetting clearance, and sickness absence criteria check before appointment.
Diversity & Inclusion
Applications are particularly welcome from female and ethnic minority candidates. We support under‑represented groups. For more information, contact our dedicated team on positiveaction@southyorks.pnn.police.uk.
Documents To Review
Police Staff Recruitment Vetting Handbook. Application Guidance and Tips. FIT Values of South Yorkshire Police.
Recruitment Video
https://youtu.be/2dGn5qti7_c
