At a Glance
- Tasks: Update and manage police data while providing support to officers and agencies.
- Company: Join South Yorkshire Police, committed to fairness, integrity, and trust.
- Benefits: Competitive salary, generous leave, flexible working, and a supportive culture.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and experience in information management.
The predicted salary is between 25242 - 27204 £ per year.
Department: Crime Services
Location: Shepcote Lane, Sheffield
Salary: £25,242 - £27,204 pro rata (plus 20% shift allowance & weekend working)
Hours: 18.5
Contract Type: Permanent
In this role you will update PNC/LEDS with information passed on by officers, police staff and external agencies and respond to calls from officers, police staff and other departments and relay relevant information. There is a requirement to work a 24/7 shift working pattern of 4 days 12 hours each day, including weekends and bank holidays.
Key responsibilities:- To create, update, and amend information held on the Police National Computer (PNC) Law Enforcement Data Service (LEDS) and other relevant South Yorkshire Police intelligence and recording systems as and when appropriate.
- Research discrepancies.
- Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.
- Deal with enquirers by telephone, in person or by other means, whether police officers, members of the public, other Criminal Justice Agencies or bona-fide authorities.
- Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
- Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
- Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements.
- Communication skills – adapt language to meet the needs of different people/audiences.
- Able to utilise IT packages, systems and/or databases.
- Able to appropriately prioritise and plan own work.
- Experience of information gathering and problem solving.
- Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.
- A highly competitive salary and access to a generous pension scheme.
- Generous annual leave allowance.
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave.
- Flexible working arrangements including flexi-time and hybrid working.
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust.
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police.
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice.
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme.
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025.
- Membership to the Sports and Social Club.
- Access to a wide range of staff support groups and networks.
Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.
Appearance & Standards:South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
South Yorkshire Police’s Key Values:At South Yorkshire Police we have 3 key values which run through everything we do: Fairness, Integrity & Trust.
Smarter ways of Working:South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.
There are 3 different categories as part of this which are: Fixed, Field and Hybrid. This role has been evaluated as a fixed role.
Vetting Level:The vetting level for this role is Management Vetting (MV). If successful your vetting will be reviewed and uplifted.
Contact details:For further information about the role, please contact: David Wade on 0114 2196904
Closing Date:11th June 2026
Candidate Information:Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.
Diversity & Inclusion:Applications are particularly welcome from female and ethnic minority candidates. It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.
PNC/LEDS Operator -Shifts (24/7) in Sheffield employer: South Yorkshire Police
South Yorkshire Police is an exceptional employer, offering a supportive work culture that prioritises fairness, integrity, and trust. With a competitive salary, generous leave allowances, and flexible working arrangements, employees are empowered to achieve a healthy work-life balance while benefiting from extensive development opportunities. Located in Sheffield, the organisation is committed to sustainability and inclusivity, making it an ideal place for those seeking meaningful and rewarding careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land PNC/LEDS Operator -Shifts (24/7) in Sheffield
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the PNC/LEDS systems and the key responsibilities. This way, when you get that interview, you can show off your knowledge and how you can hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various departments and the public, being able to adapt your language is crucial. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of South Yorkshire Police on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and resources to help you prepare for the interview process.
We think you need these skills to ace PNC/LEDS Operator -Shifts (24/7) in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role of PNC/LEDS Operator. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills:Since communication is key in this role, give examples in your application that demonstrate your ability to adapt your language for different audiences. We want to see how you can connect with both police officers and the public.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at South Yorkshire Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a PNC/LEDS Operator. Familiarise yourself with the Police National Computer and Law Enforcement Data Service systems, as well as the key skills required, like communication and IT proficiency. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Problem-Solving Skills
Since the job involves dealing with discrepancies and liaising with various agencies, prepare examples from your past experiences where you've successfully solved problems or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Customer Service Excellence
As this role requires maintaining high levels of customer service, think of instances where you've gone above and beyond for customers or clients. Be ready to discuss how you manage expectations and provide effective solutions, especially in high-pressure situations.
✨Align with Their Values
South Yorkshire Police values Fairness, Integrity, and Trust. During your interview, reflect these values in your answers. Share experiences that highlight your commitment to ethical behaviour and teamwork, showing that you can contribute positively to their culture.
