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- Tasks: Provide top-notch customer service and handle enquiries at the enquiry desk.
- Company: Join South Yorkshire Police, dedicated to community safety and support.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 25242 - 27204 £ per year.
District: Doncaster
Location: College Road, Doncaster
Salary: £25,242 - £27,204 pro rata (plus weekend working)
Hours: 16
Contract Type: Permanent
In this role you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally and courteously with all enquiries.
Key responsibilities:
- Provide a prompt response to all enquiries received at the enquiry desk.
- Where appropriate signpost enquirers to other SYP teams, partner services and/or organisations.
- Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public.
- Creating incidents (e.g., Reporting crimes, historic offences, CSODS).
- Check, confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports.
- Maintain and update electronic records/systems.
- Search and retrieve information to complete tasks whilst maintaining the security and confidentiality of all material handled.
- Report persons for minor offences, use of Police Caution.
- Responsibility for security of access through the public foyer area/car parks including booking in visitors to the site.
- Carry out general clerical/administrative duties.
- Attend court to give evidence in accordance with instruction and legislation.
Skills and experience:
- Experience of dealing with customers face to face in a fast-paced environment.
- Able to keep calm under pressure when dealing with difficult situations.
- Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
- Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
- Previous clerical/administrative experience.
- Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites.
Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.
What we offer:
- A highly competitive salary and access to a generous pension scheme.
- Generous annual leave allowance.
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave.
- Flexible working arrangements including flexi-time and hybrid working.
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust.
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police.
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice.
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme.
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025.
- Membership to the Sports and Social Club.
- Access to a wide range of staff support groups and networks.
Eligibility:
Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre‑requisite of employment with South Yorkshire Police.
Appearance & Standards:
South Yorkshire Police is committed to striking a proportionate balance between self‑expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standards of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.
South Yorkshire Police’s Key Values:
At South Yorkshire Police we have 3 key values which run through everything we do: Fairness, Integrity & Trust.
Smarter ways of Working:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community. There are 3 different categories as part of this which are: Fixed, Field and Hybrid. This role has been evaluated as a fixed role.
Contact details:
For further information about the role, please contact: Ian Stones on 07562 352813
Closing Date: 16th March 2026
Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.
Candidate Information:
Please note that, should you be successful at the interview stage and before appointment, the relevant pre‑employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.
Diversity & Inclusion:
Applications are particularly welcome from female and ethnic minority candidates. It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups. If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk.
In addition, we will look to support anyone who requires Part Time/Job share working hours.
Enquiry Desk Assistant in Doncaster employer: South Yorkshire Police
Contact Detail:
South Yorkshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Desk Assistant in Doncaster
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and skills mentioned in the job description. This way, when you get to the interview stage, you can confidently discuss how your experience aligns with what they're looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and show off your customer service skills, which are crucial for the Enquiry Desk Assistant position.
✨Tip Number 3
Don’t forget to showcase your teamwork abilities! Think of examples where you've worked well with others, especially in high-pressure situations. This is key for demonstrating your fit for the collaborative culture at South Yorkshire Police.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at South Yorkshire Police. Good luck!
We think you need these skills to ace Enquiry Desk Assistant in Doncaster
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in dealing with customers face-to-face, especially in fast-paced environments. We want to see how you keep calm under pressure and handle tricky situations with professionalism.
Be Specific About Your Experience: When you're filling out your application, be specific about your clerical and administrative experience. Use examples that demonstrate your ability to maintain records and process information accurately, as this is key for the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Apply Through Our Website: Remember to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at South Yorkshire Police
✨Know Your Role
Before the interview, make sure you thoroughly understand the Enquiry Desk Assistant role. Familiarise yourself with the key responsibilities and skills required, such as customer service, record-keeping, and handling sensitive information. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves dealing with the public, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Think about situations where you maintained professionalism under pressure or resolved difficult issues. This will show that you can keep calm and provide excellent service.
✨Demonstrate Teamwork and Communication
The ability to work well with others is crucial in this position. Be ready to discuss instances where you collaborated with colleagues or communicated effectively to solve problems. Highlighting your teamwork skills will show that you can contribute positively to their team culture.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, especially related to handling sensitive situations or emergencies. Practice your responses to these types of questions, focusing on your problem-solving abilities and how you would ensure the safety and security of the public while maintaining confidentiality.