At a Glance
- Tasks: Join our Customer Services Team to deliver top-notch support via phone, email, and live chat.
- Company: Award-winning organisation managing a £10 billion pension fund with a public sector ethos.
- Benefits: Generous leave, flexible hours, wellbeing initiatives, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in customer service while enjoying a modern office and great perks.
- Qualifications: Level 2/3 qualification or equivalent, with strong communication and IT skills.
The predicted salary is between 36000 - 60000 £ per year.
Barnsley
£27,709 - £31,015 per annum
Permanent, Full Time
We have an exciting opportunity to join our friendly and forward-looking Customer Services Team in this well-respected, award-winning organisation managing a £10 billion pension fund.
Who We Are
We are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours – which are all about being honest and accountable, professional, progressive, and empowering.
We have a culture that encourages work-life balance, and we offer flexible working hours. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes’ walk of both the train and bus stations, it makes us easily accessible.
Take a look at our LinkedIn page to find out more about us and see what we’ve been up to recently!
What You’ll Be Doing
You’ll be joining as part of the Customer Services Team that incorporates the Customer Centre, which is the first point of contact for our scheme members and employers. As our Customer Service Officer, you’ll deliver a high quality, efficient and effective customer focused service, assisting customer enquiries via telephone, letter, email and live chat whilst promoting a digital approach.
Responding to enquiries, analysing and interpreting information given by customers accurately to make appropriate decisions from a range of options, you’ll promote, support and encourage customer independence using self-service channels (e.g. via the website) and work to accelerate and positively build the reputation and perception of SYPA’s self-service options to maximise channel shift to digital options.
What You’ll Be Able To Offer
We’d like you to hold a Level 2/3 qualification or equivalent: or be able to evidence ability at an equivalent level. With working knowledge of relevant systems, equipment, processes and procedures, you’ll be able to apply health and safety, equality and diversity, and other SYPA policies and procedures with good working knowledge in relation to information governance and data protection.
Competent in a range of IT tools, you’ll be digitally confident and adept in using on-line resources with previous office experience to be able to deal with administrative procedures confidently. You’ll have experience of working in a customer service environment providing excellent customer service, and you’ll be a strong communicator (both orally and in writing) with accuracy, able to prioritise and organise own workload and work with others to achieve objectives.
What's In It For You
- We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime.
- We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in,
- You’ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
- We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
- We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
- Access to a range of benefits and discounts through the Wider Wallet scheme.
- Centrally located modern office for public transport links and staff on-site parking available.
Closing Date – 20th September 2026
We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
#J-18808-Ljbffr
Customer Service Officer in Barnsley employer: South Yorkshire Pensions Authority
South Yorkshire Pensions Authority is an excellent employer, offering a supportive work culture that values work-life balance through flexible hours and a generous leave policy. Employees benefit from continuous professional development opportunities, including training in technical aspects of pensions, making it an ideal environment for those looking to grow their expertise while contributing to a reputable pension fund in Sheffield.
Contact Details:
South Yorkshire Pensions Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Barnsley
✨Tip Number 1
Get to know the company! Before your interview, check out their LinkedIn page and any recent news. This will help you understand their values and culture, which is super important for a role in customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and live chat, it’s essential to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your digital skills! The job mentions promoting self-service options, so be ready to discuss how you've used technology to enhance customer experiences in the past. Bring examples to the table!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team and familiar with our digital approach.
We think you need these skills to ace Customer Service Officer in Barnsley
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided support in previous roles, so share specific examples that demonstrate your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us understand your qualifications and experiences without any confusion.
Tailor Your Application:Make sure to customise your application for this role. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at South Yorkshire Pensions Authority
✨Know the Organisation
Before your interview, take some time to research the organisation. Understand their values and behaviours, especially their focus on being honest, accountable, and professional. This will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to provide excellent customer service. Think about times when you resolved a difficult situation or helped a customer feel valued. This is crucial for a Customer Service Officer role.
✨Be Digitally Savvy
Since the role promotes a digital approach, be ready to discuss your experience with online resources and self-service channels. Highlight any relevant IT tools you’ve used and how you’ve encouraged others to embrace digital solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
