At a Glance
- Tasks: Join our team to manage data protection and corporate complaints, ensuring compliance and enhancing citizen experience.
- Company: South Yorkshire Combined Mayoral Authority, a diverse and inclusive workplace.
- Benefits: Generous holiday entitlement, hybrid working, flexible hours, and professional development opportunities.
- Other info: Diverse community with a commitment to equality and flexible working arrangements.
- Why this job: Make a real difference in data governance while enjoying a supportive work-life balance.
- Qualifications: Knowledge of data protection laws and experience in handling complaints in a public sector context.
The predicted salary is between 39153 - 41772 £ per year.
Application Deadline: 19 July 2026
Department: Governance & Legal
Employment Type: Permanent - Full Time
Location: Sheffield Head Office
Reporting To: Information Governance & Corporate Complaints Manager
Compensation: £39,153 - £41,772 / year
Hours: 37 hours per week
Contract: Permanent
Salary: £39,153 - £41,772
This is a hybrid role with a minimum of 3 days per week in the office.
We are seeking an ambitious Information Governance & Corporate Complaints Officer to join our Information Governance team. This is an officer role working on critical workstreams across Information Governance & Corporate Complaints. It involves providing expert advice, coordinating statutory processes, and working collaboratively across the organisation to embed secure, ethical, and efficient data‑handling practices, thereby driving service transformation and enhancing the citizen experience.
About the role
- Support the development and implementation of the information governance strategy, policies, and guidance that promote best practices in Information Governance.
- Ensuring alignment with national legislation and standards, including GDPR and FOI, by contributing to policy reviews, stakeholder engagement, and awareness‑raising activities to ensure SYMCA maintains a compliant, secure, and transparent approach to managing personal and organisational data.
- Support the end‑to‑end corporate complaints process, including complex and escalated cases, ensuring fair, proportionate, and evidence‑based resolution, strengthening the organisation’s commitment to learning from feedback, improving services, and upholding the values of fairness, integrity, and responsiveness.
- Work collaboratively with teams across SYMCA to embed good information governance and complaint handling practices into everyday work.
We are particularly interested in candidates with a background in either Information Governance or complaints.
About you
- You will have a strong working knowledge of Data Protection legislation, including the UK GDPR, DPA 2018, and associated guidance from the ICO, including Subject Access Requests (SARs) and other individual rights under data protection law.
- You will have an understanding of the Freedom of Information Act 2000, Environmental Information Regulations (EIR), and related statutory obligations.
- You will have practical experience in managing data protection or corporate handling and customer resolution in a public sector context.
Benefits
- All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference.
- Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities.
- Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.
- Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.
- Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave.
- Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time.
- Flexible Hours Scheme – Most roles within SYMCA work under the Flexi‑Scheme which allows office‑based employees’ flexibility and discretion over their working hours.
- Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle‑to‑Work schemes.
- Training on the job - Support with upskilling skills through on‑the‑job training and qualifications.
- Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.
All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Information Governance & Corporate Complaints Officer in Sheffield employer: SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
At SYMCA, we pride ourselves on being an exceptional employer, offering a supportive work culture that values work-life balance and employee well-being. Located in the heart of Sheffield, our hybrid working model allows for flexibility while fostering collaboration among teams. With generous annual leave entitlements, professional development opportunities, and a commitment to diversity and inclusion, we empower our employees to thrive and make a meaningful impact in their roles.
Contact Details:
SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Governance & Corporate Complaints Officer in Sheffield
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY looking for candidates who are engaged and informed.
We think you need these skills to ace Information Governance & Corporate Complaints Officer in Sheffield
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
