At a Glance
- Tasks: Assist customers with enquiries via phone, email, and social media while ensuring a top-notch experience.
- Company: Join SYMCA, a diverse and inclusive organisation making a real difference in South Yorkshire.
- Benefits: Enjoy flexible working hours, generous holiday entitlement, and access to professional development.
- Other info: Hybrid role based in Sheffield with excellent career growth opportunities.
- Why this job: Be part of a supportive team where your contributions truly matter and make an impact.
- Qualifications: Strong communication skills, attention to detail, and a proactive approach are essential.
The predicted salary is between 26919 - 28658 £ per year.
Application Deadline: 23 August 2026
Department: Business Operations
Employment Type: Fixed Term - Full Time
Location: Sheffield Head Office
Reporting To: Sean Quinn Hellewell
Compensation: £26,919 - £28,658 / year
Hours: 37 hours per week (full time)
Contract: Fixed term (10 months)
Salary: Grade 4 - £26,919 - £28,658
Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)
We are seeking a Customer Support Assistant to provide accurate, timely and efficient information to a wide range of customers across South Yorkshire.
About the role:
- Handle a wide range of customer enquiries and requests, providing accurate, timely and efficient information across multiple channels, including phone, email, web, social media and face-to-face.
- Use SYMCA’s Customer Relationship Management (CRM) system to handle enquiries, orders, payments, complaints and applications for public transport products.
- Contribute to a high-quality customer experience, ensuring customers receive clear, consistent and helpful support.
- Maintain accurate customer records, using standardised responses for low-complexity queries.
- Promote digital and self-service channels, and support continuous improvement by identifying trends and issues.
- Work closely with colleagues, stakeholders and transport operators to ensure customer expectations are met while upholding GDPR, confidentiality, health and safety and other regulatory requirements.
- Support the secure handling of personal data, cheques and postal orders, as well as the smooth operation of customer-facing systems and assets.
- Support the processing of concessionary passes, ensuring attention to detail, accuracy and efficiency at all times.
About you:
- Organised, detail-focused, and able to manage a varied workload.
- Communicate clearly and confidently, both verbally and in writing.
- Work independently while also contributing positively to a team.
- Have strong organisational skills and the ability to prioritise tasks effectively.
- Be comfortable working with data and producing accurate information.
- Be comfortable using a variety of IT systems, including Microsoft Office or CRM systems.
- Take a proactive and flexible approach to your work.
- Build positive working relationships with a wide range of stakeholders.
A professional and adaptable approach, along with a commitment to high standards, will help you succeed in this role.
Benefits:
- Access to a Local Government Pension Scheme.
- Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
- Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave.
- Hybrid working - Most roles are offered on a hybrid basis.
- Flexible Hours Scheme - Allows office-based employees flexibility and discretion over their working hours.
- Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more.
- Training on the job - Support with upskilling skills through on-the-job training and qualifications.
- Professional Membership Fees - Reimbursement of membership fees where applicable and following approval by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority:
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
All employees are eligible to request Flexible Working arrangements from day one of employment. All requests will be considered subject to operational requirements.
If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Customer Support Assistant (10 month fixed term contract) in Sheffield employer: SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
At SYMCA, we pride ourselves on being an exceptional employer, offering a supportive work culture that values work-life balance and employee well-being. Located in the heart of Sheffield, our hybrid working model allows for flexibility while fostering collaboration among teams. With generous annual leave entitlements, professional development opportunities, and a commitment to diversity and inclusion, we empower our employees to thrive and make a meaningful impact in their roles.
Contact Details:
SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant (10 month fixed term contract) in Sheffield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Assistant (10 month fixed term contract) in Sheffield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY.
How to prepare for a job interview at SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
