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- Tasks: Provide excellent customer service and support at our welcoming front desk.
- Company: Join South Yorkshire Housing Association, a diverse and inclusive workplace.
- Benefits: Generous holiday, flexible working options, and employee discounts.
- Why this job: Make a positive impact on visitors and create a welcoming environment.
- Qualifications: Passion for customer service and problem-solving skills.
- Other info: Great career development opportunities in a supportive team.
The predicted salary is between 20000 - 24000 £ per year.
We have an exciting opportunity for a Welcome Point Advisor to join our Safety, Health and Workspaces team at South Yorkshire Housing Association, based at our main office in Sheffield City Centre. We are looking for someone who thrives in a front‑of‑house role, providing a welcoming presence and delivering excellent customer service to our employees, customers and visitors. This is a key role in creating a positive first impression and supporting a responsive, friendly and professional reception environment.
Our wider benefits:
- Salary: £23,582 - £26,268 per annum
- Working hours: 37 hrs per week
- Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata
- 5% pension contribution
- Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
- Excellent benefits including:
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted Gym membership
- Cycle to work scheme
More about the role:
The role will report to the Workspaces Lead to ensure that our Rockingham Street Main Office is well managed and maintained. Working alongside a collaborative, friendly, and enthusiastic team to provide a great service. Responsibilities will include supporting visitors to our front desk, Welcome Point, including customers, South Yorkshire Housing Association employees, tenant companies within the building, and visitors. You will provide day‑to‑day support by responding to ad‑hoc requests, taking responsibility for tasks such as issuing security access badges, managing inbound and outbound post, and completing a range of other administrative duties.
Who you are:
We are looking for someone who is passionate about supporting others and creating a brilliant impact on customer service. You will be adaptable when faced with challenges, using problem‑solving skills to achieve the best outcomes for our people. You’ll collaborate with your team and other departments with compassion, and you will strive to create positive, successful interactions with everyone who visits or contacts our Welcome Point.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.
SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.
Closing Date: 15th February 2026 at midnight
Interview Date: 3rd March 2026
Welcome Point Administrator employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Point Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on South Yorkshire Housing Association. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for front-of-house roles, like how you handle difficult customers or how you prioritise tasks. The more comfortable you are speaking about your experiences, the better you'll perform when it counts.
✨Tip Number 3
Show off your personality! When you’re at the interview, let your passion for customer service shine through. Share specific examples of how you've created positive experiences for others in previous roles. Remember, they want someone who can bring a friendly and welcoming vibe to the Welcome Point!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and gives you another chance to highlight why you’d be a great fit for the team. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Welcome Point Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a front-of-house role like this.
Tailor Your Application: Make sure to tailor your application to the Welcome Point Administrator role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to understanding your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at South Yorkshire Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Welcome Point Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as providing excellent customer service and managing administrative tasks. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share specific examples of how you've excelled in customer service in the past. Think of situations where you went above and beyond to help someone or resolved a challenging issue. This will highlight your passion for supporting others.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult visitors or managing multiple tasks at once. Practice your problem-solving skills by thinking through how you would approach these situations, showcasing your adaptability and teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training opportunities available, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
