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- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join South Yorkshire Housing Association, dedicated to helping communities thrive.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and wellness perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Training provided, with opportunities for career growth in a supportive team.
The predicted salary is between 23582 - 23582 £ per year.
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our wider benefits:
- Salary of £23,582 per annum.
- 37 Hours per week with no evening or weekend work
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays
- Benefits which include:
- Excellent flexible working scheme, family-friendly perks
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted gym membership
- Cycle to work scheme
- 5% Pension contribution
- Access to a wide range of programs to train and develop you
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work. The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls
- Managing our emails inboxes
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service
- Can work in a fast-paced and busy role
- Are good at asking open and probing questions about repairs to our properties
- Have great communication skills, and understand the importance of accurate record keeping
- Are proactive when presented with problems
- Can share and embrace new ideas and ways of working
- Enjoy building great working relationships
- Are confident using Microsoft 365, Outlook and Teams
- Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn. We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: 27th March 2026 - Midnight
Interview Dates: Wednesday 15th April 2026
Customer Experience Advisor - Temp in Sheffield employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Temp in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Yorkshire Housing Association. Understand their values and services so you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls and emails during the actual job.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to ask open questions and build relationships. Share examples from your past experiences that demonstrate these skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at South Yorkshire Housing Association.
We think you need these skills to ace Customer Experience Advisor - Temp in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering great customer service shine through. Share specific examples of how you've built relationships and solved problems in the past – this will help us see your potential as a Customer Experience Advisor.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we're looking for. Highlight your ability to work in a fast-paced environment and your experience with communication tools like Microsoft 365, Outlook, and Teams. We want to know how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also showcases your communication skills, which are super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at South Yorkshire Housing
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to discuss your approach to handling inquiries and resolving issues, as this role is all about building relationships and finding solutions for customers.
✨Showcase Your Communication Skills
Prepare to demonstrate your communication prowess. Think of examples where you've effectively communicated with customers or team members, especially in fast-paced environments. This will highlight your ability to keep accurate records and manage various channels like phone, email, and social media.
✨Be Proactive in Problem-Solving
Think of scenarios where you’ve tackled challenges head-on. The interviewers will be looking for your proactive attitude, so share specific instances where you identified a problem and took the initiative to resolve it.
✨Familiarise Yourself with Microsoft 365
Since the role requires confidence in using Microsoft 365, Outlook, and Teams, make sure you're comfortable with these tools. If you can, practice using them before the interview, and be prepared to discuss how you've used similar software in past roles.