At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join South Yorkshire Housing Association, dedicated to helping communities thrive.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Other info: Training provided, with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
Sheffield £25,977 per annum Temporary, Full Time to May 2027– (37 Hours pw) Maternity Cover
Closing Date: Sunday 19th July 2026 – Midnight
Interview Dates: Tuesday, 4th August 2026
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace, then we want to hear from you.
Our wider benefits:
- Salary of £25,977 per annum.
- 37 Hours per week with no evening or weekend work
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays
- Benefits which include:
- Excellent flexible working scheme, family-friendly perks,
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted gym membership
- Cycle to work scheme
- 5% Pension contribution
- Access to a wide range of programs to train and develop you
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls
- Managing our emails inboxes
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service
- Can work in a fast-paced and busy role
- Good at asking open and probing questions about repairs to our properties
- Have great communication skills, and understand the importance of accurate record keeping
- Are proactive when presented with problems
- Can share and embrace new ideas and ways of working
- Enjoy building great working relationships
- Are confident using Microsoft 365, Outlook and Teams
- Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Customer Experience Advisor in Sheffield employer: South Yorkshire Housing
South Yorkshire Housing Association is an exceptional employer that prioritises employee well-being and development, offering a competitive salary of £25,977 per annum along with generous holiday entitlement and a flexible working scheme. With a strong focus on teamwork and a supportive work culture, employees benefit from extensive training opportunities, health resources, and a commitment to diversity, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Sheffield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like South Yorkshire Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like South Yorkshire Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor in Sheffield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to South Yorkshire Housing.
How to prepare for a job interview at South Yorkshire Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in South Yorkshire Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services South Yorkshire Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
