Housing Worker

We have an exciting opportunity for a Housing Worker to work within our Livewell SAMs and Agency team. We are a forward thinking, values driven housing association, and this role is based in our Sheffield City Centre offices.

For our perfect candidate, we are offering a flexible role, working in a caring and friendly team, with a great package of benefits. This post does attract essential car user allowance, and the staff member is required to hold a valid full driving licence.

Our wider benefits:

• Salary £23,582
• Working hours – 37 Hours
• Eligible for essential car user allowance of £94.36 per month plus mileage expenses
• Driving licence essential
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• 5% pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• Excellent benefits including:

• SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
• Westfield Health (employer paid)
• Counselling
• Discounted Gym membership
• Cycle to work scheme

More about the role:

Responsible to - SAMS Project Lead
Cover for - Key Workers, Housing Worker

MAIN AIMS

• To provide an intensive and supportive housing management service to customers with varying levels of Mental Health needs, who receive a support service from third party organisations. The service provided will ensure that customers understand the responsibilities they have in being an SYHA tenant.
• To work closely with third party support providers and other professionals to resolve issues that may arise during the tenancy.

DUTIES

1. Provide a contact point for customers, providing information in a way that is easy to understand.
2. To provide practical advice and personalised support to enable clients to live in and to maintain their home. This includes submitting housing benefit claims, advice about rent payments, decoration and furnishing and issues with utilities along with making sure that all property repairs are reported and carried out and that the property is maintained to a reasonable level of cleanliness.
3. To maximise rental income and provide a housing management support service in accordance with current SYHA policy.
4. To liaise with external agencies and SYHA colleagues as required.
5. Carry out health and safety visits to properties and follow up on any issues identified.
6. Carry out inspections of empty properties when a tenant has moved out and follow up on any issues identified.
7. Liaise with SYHA contractors to ensure that properties meet the standards laid out in the tenant’s occupancy agreement.
8. Assist the Project Manager to follow SYHA procedures in the case of rent arrears or personal service charge arrears.
9. To be involved in reviews and assessments of the project as required by the manager.
10. Update records according to SYHA policies and procedures.
11. Meet defined key performance indicators/targets for the scheme.
12. Report any Safeguarding concerns or queries to the line manager.

Who you are:

You will be able to demonstrate an understanding of the needs and risks our customers experience and a commitment to helping customers develop and identify their recovery goals. You will work with people to positively develop strategies to enable them to better manage their mental health and sustain their housing. You have enthusiasm about helping others, be approachable and encouraging with customers to achieve their goals. Possess a positive "Can Do" solution focused attitude to fit in with a team and help our customers identify their strengths and build on them.

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.

Closing Date: Thursday 29th January 2026 at midnight
Interview Date: Monday 9th February 2026