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- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join South Yorkshire Housing Association, dedicated to helping communities thrive.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Training provided, with opportunities for personal and professional growth.
The predicted salary is between 19500 - 23500 £ per year.
Sheffield
£23,582 per annum
Temporary up to 31 March 2027
Full Time, 37 hours per week
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our wider benefits:
- Salary of £23,582 per annum.
- 37 Hours per week with no evening or weekend work
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays
- Benefits which include:
- Excellent flexible working scheme, family-friendly perks
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted gym membership
- Cycle to work scheme
- 5% Pension contribution
- Access to a wide range of programs to train and develop you
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls
- Managing our emails inboxes
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service
- Can work in a fast-paced and busy role
- Good at asking open and probing questions about repairs to our properties
- Have great communication skills, and understand the importance of accurate record keeping
- Are proactive when presented with problems
- Can share and embrace new ideas and ways of working
- Enjoy building great working relationships
- Are confident using Microsoft 365, Outlook and Teams
- Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: Monday 30th March 2026 - Midnight
Interview Dates: Wednesday 15th April 2026
Customer Experience Advisor - Temp employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Temp
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Yorkshire Housing Association. Understand their values and services so you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. This will help you feel more confident when discussing your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Experience Advisor, you'll need to demonstrate that you can communicate effectively with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and genuinely interested in the role, which is exactly what they’re looking for!
We think you need these skills to ace Customer Experience Advisor - Temp
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering great customer service shine through. Share any relevant experiences that highlight your ability to build relationships and solve problems, as these are key traits we’re looking for.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We want to see how you fit into our team and how your background aligns with the role of a Customer Experience Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and why you’d be a great fit for our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at South Yorkshire Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Advisor role. Familiarise yourself with the key responsibilities like handling calls and managing emails. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you solved problems or built strong relationships with customers, as these will resonate well with the interviewers.
✨Practice Open-Ended Questions
The job requires asking open and probing questions, so practice how you would approach this during the interview. You might be asked to role-play a scenario, so being comfortable with this will set you apart. Show that you can engage effectively with customers and get to the heart of their needs.
✨Embrace the Team Spirit
Highlight your ability to work as part of a team. The company values a one-team approach, so share examples of how you've collaborated with others in previous roles. This will show that you’re not just a lone wolf but someone who thrives in a supportive environment.