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- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join South Yorkshire Housing Association, dedicated to making a difference in the community.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and wellness perks.
- Why this job: Be part of a supportive team that values your ideas and growth.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Training provided, with opportunities for career development in a diverse workplace.
The predicted salary is between 19000 - 26000 £ per year.
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our wider benefits:
- Salary of £23,582 per annum.
- 37 Hours per week with no evening or weekend work
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays
- Benefits which include:
- Excellent flexible working scheme, family-friendly perks
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted gym membership
- Cycle to work scheme
- 5% Pension contribution
- Access to a wide range of programs to train and develop you
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls
- Managing our emails inboxes
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service
- Can work in a fast-paced and busy role
- Are good at asking open and probing questions about repairs to our properties
- Have great communication skills, and understand the importance of accurate record keeping
- Are proactive when presented with problems
- Can share and embrace new ideas and ways of working
- Enjoy building great working relationships
- Are confident using Microsoft 365, Outlook and Teams
- Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: Monday 30th March 2026 – Midnight
Interview Dates: Wednesday 15th April 2026
Customer Experience Advisor employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Yorkshire Housing Association. Understand their values and services so you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls and emails during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and ask questions. This demonstrates your proactive approach and ability to build relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SYHA. Don’t miss out!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at South Yorkshire Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Advisor role. Familiarise yourself with the key responsibilities like handling calls and managing emails. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will highlight your ability to build relationships and provide great service.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to diagnose issues or find solutions quickly. Be ready to explain your thought process and how you approached these challenges, as this aligns perfectly with what they’re looking for.
✨Embrace the Team Spirit
The company values a one-team approach, so be prepared to discuss how you work collaboratively. Share examples of how you've contributed to team success in previous roles. This will show that you’re not just a lone wolf but someone who thrives in a team environment.