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- Tasks: Lead customer communications, creating engaging content across various platforms.
- Company: Join South Yorkshire Housing Association, a values-driven housing association focused on community well-being.
- Benefits: Enjoy flexible working, generous holiday, employee discounts, and health resources.
- Why this job: Be part of a friendly team making a real impact in the community.
- Qualifications: Proactive, organised, with experience in content creation and social media.
- Other info: We welcome diverse applicants and guarantee interviews for disabled candidates meeting criteria.
We have an exciting opportunity for a Customer Communications Lead to work in our Marketing Team. We are an innovative, customer-focused, values driven housing association, and this role is based in our Sheffield offices. For our perfect candidate we are offering a flexible role, working in a friendly team, with a great package of benefits.
Our wider benefits:
- Salary – starting salary £34,391 (salary band 4D)
- Working hours – 37 hours a week
- Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
- 5% Pension contribution
- Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
- Excellent benefits including:
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted Gym membership
- Cycle to work scheme
- Access to a wide range of programmes to train and develop you.
More about the role:
We’re looking for a Customer Communications Lead to manage communications to our customers, ensuring that they are high-quality, effective, and support the objectives in our corporate strategy. The role will share stories and information about South Yorkshire Housing Association’s services, people, values and purpose.
You’ll be great at designing content that is clear, creative and accessible, and have the skills to try new ideas and work across different platforms. Working alongside teams and customers, you’ll also use data and feedback to look for opportunities to increase engagement.
Who you are:
Reporting to the Marketing and Communications Manager, this role will:
- Produce and deliver a Customer Communications Plan to structure meaningful, creative and engaging communications across a range of channels
- Work with colleagues to ensure that communications are clear, accessible and compliant
- Create and commission a range of print and digital content, including letters, news articles, case studies, photography, videos, emails, and social media posts.
The right candidate will be proactive and organised, and great at collaborating with teams to create an impactful schedule of customer communications. They will also have experience of using Office 365, website content management systems, and email marketing and social media platforms. We’re looking for someone that’s great at telling stories that bring our work and values to life, and that can share complex information in a simple and engaging way.
Who we are:
At South Yorkshire Housing Association, our vision is for our customers to settle at home, live well and realise their potential. You can find out more about our work and priorities in our strategic plan.
Feeling settled and living well means different things to the people that live across Sheffield City Region. So, we work with people in different ways – including our extra-care housing, providing services and opportunities in local communities, and offering homes for affordable rent.
Our employees enable us to create the best services, support and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.
To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.
Closing Date: Friday 16 May 2025 at midnight
Interview Date: TBC w/c 26 May 2025
Customer Communications Lead employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Lead
✨Tip Number 1
Familiarise yourself with South Yorkshire Housing Association's values and mission. Understanding their vision for customers will help you tailor your conversations and demonstrate how your skills align with their goals during the interview.
✨Tip Number 2
Prepare examples of your previous work in customer communications. Be ready to discuss specific campaigns or projects where you successfully engaged customers, as this will showcase your ability to create impactful content.
✨Tip Number 3
Stay updated on the latest trends in digital communication and marketing. Being knowledgeable about new platforms and tools can set you apart, showing that you're proactive and ready to innovate in the role.
✨Tip Number 4
Network with current or former employees of South Yorkshire Housing Association. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Communications Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Communications Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer communications and your ability to create engaging content. Use specific examples from your past experiences to demonstrate your skills in storytelling and collaboration.
Highlight Relevant Experience: In your CV, emphasise any previous roles or projects where you managed communications or created content across various platforms. Mention your proficiency with Office 365, content management systems, and social media tools, as these are crucial for the role.
Showcase Your Creativity: Include samples of your work, such as articles, social media posts, or marketing materials, to illustrate your creative abilities. This will help the hiring team see your style and effectiveness in communicating messages clearly and engagingly.
How to prepare for a job interview at South Yorkshire Housing
✨Know the Company Values
Before your interview, take some time to research South Yorkshire Housing Association's values and mission. Understanding their commitment to customer service and community engagement will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Communications Lead, your ability to communicate effectively is crucial. Prepare examples of how you've created engaging content in the past, whether it's through social media, newsletters, or other channels. Be ready to discuss your creative process.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific communication challenges. Think about scenarios where you've had to adapt your messaging for different audiences or platforms, and be prepared to share your thought process.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams. Be ready to discuss your experience in collaboration and how you’ve successfully worked with others to achieve common goals. Highlight any projects where teamwork was key to success.
