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- Tasks: Engage with customers via calls, emails, and social media to resolve queries and manage repairs.
- Company: Join South Yorkshire Housing Association, dedicated to helping people live well and realise their potential.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and wellness perks like gym discounts.
- Why this job: Be part of a supportive team that values diversity and offers training for personal growth.
- Qualifications: No specific experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Work 37 hours a week with no evenings or weekends, and enjoy a mix of home and office work.
The predicted salary is between 20000 - 26000 £ per year.
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls
- Managing our emails inboxes
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service
- Can work in a fast-paced and busy role
- Good at asking open and probing questions about repairs to our properties
- Have great communication skills, and understand the importance of accurate record keeping
- Are proactive when presented with problems
- Can share and embrace new ideas and ways of working
- Enjoy building great working relationships
- Are confident using Microsoft 365, Outlook and Teams
- Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Our wider benefits:
- Salary of £23,582 per annum.
- 37 Hours per week with no evening or weekend work
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays
- Benefits which include:
- Excellent flexible working scheme, family-friendly perks
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted gym membership
- Cycle to work scheme
- 5% Pension contribution
- Access to a wide range of programs to train and develop you
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: Sunday 22nd June 2025 - midnight
Interview Dates: 30th June and 2nd July 2025
Customer Advisor employer: South Yorkshire Housing
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the services offered by South Yorkshire Housing Association. Understanding their mission and the specific services they provide will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-play scenarios where you deal with various customer issues, as this will prepare you for the fast-paced environment of a Customer Advisor.
✨Tip Number 3
Brush up on your Microsoft 365 skills, particularly Outlook and Teams. Being confident in these tools will not only help you in the role but also demonstrate your readiness to adapt to their working environment.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've proactively addressed challenges in previous roles. This will highlight your suitability for a role that requires quick thinking and effective solutions.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved handling calls or managing emails. Emphasise your communication skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer service. Mention specific examples of how you've built relationships and solved problems in previous roles, aligning with the values of South Yorkshire Housing Association.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as proficiency in Microsoft 365, teamwork, and proactive problem-solving. Use bullet points for clarity and impact.
Show Enthusiasm for Learning: If you lack direct experience in the housing industry or call centre environment, express your eagerness to learn and develop new skills. Mention any relevant training or courses you are willing to undertake.
How to prepare for a job interview at South Yorkshire Housing
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. The interviewers will be looking for candidates who can proactively find solutions, so think of specific instances where you successfully resolved issues.
✨Familiarise Yourself with Microsoft 365
Since the role requires confidence in using Microsoft 365, Outlook, and Teams, brush up on these tools before the interview. Being able to discuss your experience with them will show that you're ready to hit the ground running.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the types of challenges the Customer Connect Team faces. This shows your interest in the role and helps you understand if it's the right fit for you.
