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- Tasks: Engage with customers via calls, emails, and social media to resolve queries and manage repairs.
- Company: Join South Yorkshire Housing Association, dedicated to helping people settle at home and live well.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and wellness perks like gym discounts.
- Why this job: Be part of a supportive team that values diversity and offers training for personal growth.
- Qualifications: No specific experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Work 37 hours a week with no evenings or weekends, and enjoy a mix of home and office work.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls
- Managing our emails inboxes
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service
- Can work in a fast-paced and busy role
- Are good at asking open and probing questions about repairs to our properties
- Have great communication skills, and understand the importance of accurate record keeping
- Are proactive when presented with problems
- Can share and embrace new ideas and ways of working
- Enjoy building great working relationships
- Are confident using Microsoft 365, Outlook and Teams
- Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Our wider benefits:
- Salary of £23,582 per annum.
- 37 Hours per week with no evening or weekend work
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays
- Benefits which include:
- Excellent flexible working scheme, family-friendly perks
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted gym membership
- Cycle to work scheme
- 5% Pension contribution
- Access to a wide range of programs to train and develop you
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: Sunday 22nd June 2025 - midnight
Interview Dates: 30th June and 2nd July 2025
Contact Detail:
South Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the services offered by South Yorkshire Housing Association. Understanding their mission and the specific services they provide will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you feel more confident in addressing various customer needs and demonstrating your problem-solving abilities.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or resolved issues quickly, as this aligns with the role's demands.
✨Tip Number 4
Get comfortable with Microsoft 365, Outlook, and Teams if you're not already. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to adapt to the technology used in the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved handling enquiries or repairs. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer service. Mention specific examples of how you've built relationships and solved problems in previous roles, aligning with the values of South Yorkshire Housing Association.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you have effectively communicated with customers, whether over the phone, via email, or through social media, as this is crucial for the Customer Advisor role.
Highlight Teamwork and Proactivity: Demonstrate your ability to work well in a team and your proactive approach to problem-solving. Include instances where you collaborated with others or took initiative to improve processes or customer experiences.
How to prepare for a job interview at South Yorkshire Housing
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. The interviewers will be looking for your ability to diagnose issues and find solutions, so think of specific instances where you successfully resolved a problem.
✨Highlight Communication Skills
Since the role involves handling various forms of communication, practice articulating your thoughts clearly. Be ready to showcase your ability to ask open-ended questions and maintain accurate records, as these are crucial for the position.
✨Emphasise Teamwork and Adaptability
The company values a one-team approach, so share experiences that demonstrate your ability to work collaboratively. Discuss how you've adapted to new ideas or changes in the workplace, showing that you're flexible and open to learning.
