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- Tasks: Lead a team to manage customer calls, emails, and digital enquiries.
- Company: Supportive and values-driven workplace with a friendly team.
- Benefits: Competitive salary, generous holiday entitlement, and flexible working hours.
- Other info: Flexible hybrid working available from our Sheffield office.
- Why this job: Gain hands-on leadership experience in a dynamic contact centre environment.
- Qualifications: Proactive, customer-focused, and keen to develop leadership skills.
The predicted salary is between 36306 - 39769 £ per year.
Temporary, Part Time 30 hours / week Fixed term until 31 March 2027
Salary £36,306 - £39,769 per annum, pro rata
Are you a proactive, customer-focused person who enjoys working with people and making a difference? Are you looking to build your leadership experience in a supportive environment?
We are looking for a motivated Customer Contacts Lead to join us on a fixed-term basis for 10 months, providing important leadership support during a temporary period. Working 30 hours per week (flexible over 4-5 days), this role offers a great opportunity to gain hands-on experience of leading a contact centre function in a busy environment.
You will work alongside another Customer Contacts Lead to support the handling of calls, emails and digital enquiries, while managing a small team of Customer Experience Advisors to deliver a high-quality, responsive service.
This role would suit someone who enjoys leading and supporting others, organising rotas and workloads, and working collaboratively with different teams and who is keen to develop their leadership skills in practice.
At SYHA, we are a supportive, values-driven workplace offering flexibility, a caring and friendly team, and a great package of benefits.
The role is based in our Rockingham Street Office in Sheffield, with flexibility to work on a hybrid basis.
Our wider benefits:
- Salary £36,306 - £39,769 per annum, pro rata
- Working hours 30 hours per week
- Generous holiday entitlement 27 days annual leave, statutory
Customer Contacts Lead in Yorkshire employer: South Yorkshire Housing Association
Contact Detail:
South Yorkshire Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contacts Lead in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Contacts Lead role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They want to see how you’d fit into their team, so let your passion for customer service and leadership shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and take that step!
We think you need these skills to ace Customer Contacts Lead in Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Contacts Lead role. We want to see how you can make a difference in our team!
Show Your Leadership Skills: Since this role involves leading a small team, don’t forget to showcase any previous leadership experience or examples of how you've supported others. We love seeing proactive candidates who can inspire their teams!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Customer Contacts Lead position. Don’t miss out!
How to prepare for a job interview at South Yorkshire Housing Association
✨Know Your Customer Focus
Make sure you understand what it means to be customer-focused. Research the company’s values and think about how your experience aligns with their mission. Be ready to share examples of how you've made a difference in previous roles.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare to discuss your leadership style. Think of specific instances where you've successfully managed a team or project. Highlight your ability to support and motivate others, as well as how you handle challenges.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a contact centre environment. Prepare for scenarios like handling difficult customers or managing team workloads. Practise your responses to demonstrate your proactive approach and decision-making abilities.
✨Emphasise Flexibility and Collaboration
This role offers flexibility, so be prepared to discuss how you manage your time and adapt to changing circumstances. Share examples of how you've worked collaboratively with different teams to achieve common goals, showcasing your teamwork skills.