At a Glance
- Tasks: Support visitors and manage front desk operations at our welcoming office.
- Company: Join a friendly team at South Yorkshire Housing Association.
- Benefits: Enjoy flexible working, generous holidays, and employee discounts.
- Other info: Diverse workplace with excellent career development opportunities.
- Why this job: Make a positive impact on customer service and create great first impressions.
- Qualifications: Passion for helping others and strong problem-solving skills.
The predicted salary is between 20000 - 23000 £ per year.
The role will report to the Workspaces Lead to ensure that our Rockingham Street Main Office is well managed and maintained. Working alongside a collaborative, friendly, and enthusiastic team to provide a great service.
Responsibilities will include supporting visitors to our front desk, Welcome Point, including customers, South Yorkshire Housing Association employees, tenant companies within the building, and visitors. You will provide day-to-day support by responding to ad-hoc requests, taking responsibility for tasks such as:
- Issuing security access badges
- Managing inbound and outbound post
- Completing a range of other administrative duties
Who you are: We are looking for someone who is passionate about supporting others and creating a brilliant impact on customer service. You will be adaptable when faced with challenges, using problem-solving skills to achieve the best outcomes for our people. You'll collaborate with your team and other departments with compassion, and you will strive to create positive, successful interactions with everyone who visits or contacts our Welcome Point. We are looking for someone who thrives in a front-of-house role, providing a welcoming presence and delivering excellent customer service to our employees, customers and visitors. This is a key role in creating a positive first impression and supporting a responsive, friendly and professional reception environment.
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.
Salary: 3CDE £23,582 – £26,268 per annum
Working hours: 37 hrs per week
Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata
5% pension contribution
Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
Westfield Health (employer paid)
Counselling
Discounted Gym membership
Cycle to work scheme
Access to a wide range of programmes to train and develop you
Welcome Point Administrator in Sheffield employer: South Yorkshire Housing Association
At South Yorkshire Housing Association, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment at our Rockingham Street Main Office. Our commitment to employee growth is reflected in our extensive training programmes and flexible working options, ensuring that you can thrive both personally and professionally while making a meaningful impact on customer service. With generous holiday entitlements and a range of health and wellbeing benefits, we strive to create a workplace where everyone feels valued and empowered to contribute to our mission of helping customers settle at home and live well.
Contact Details:
South Yorkshire Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Point Administrator in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South Yorkshire Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South Yorkshire Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welcome Point Administrator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South Yorkshire Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at South Yorkshire Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South Yorkshire Housing Association!
How to prepare for a job interview at South Yorkshire Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
