At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join South Yorkshire Housing Association, dedicated to making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and wellness perks.
- Other info: Training provided, with opportunities for career development and a diverse workplace.
- Why this job: Be part of a supportive team that values your growth and ideas.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 23582 - 23582 £ per year.
Ensure that your CV is up to date, and that you have read the job specs first.
Sheffield £23,582 per annum Permanent, Full Time (37 hours per week)
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our Wider Benefits
- Salary of £23,582 per annum.
- 37 Hours per week with no evening or weekend work.
- Agile working - a 50/50 mix of working from home and at our Sheffield city centre base.
- Generous holiday entitlement – which includes 27 days plus 12 bank holidays.
- Benefits which include: Excellent flexible working scheme, family-friendly perks, SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health.
- Westfield Health (employer paid).
- Counselling.
- Discounted gym membership.
- Cycle to work scheme.
- 5% Pension contribution.
- Access to a wide range of programs to train and develop you.
About The Role
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work. The role is busy but here is a taster of the type of work the role entails:
- Handling incoming calls.
- Managing our emails inboxes.
- Diagnosing and ordering new repairs for our properties.
- Following up on updates for existing repairs.
- Liaising with our in-house maintenance team and third-party contractors.
- Sharing advice with customers on a range of aspects of their tenancy.
Who You Are
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
- Strive to deliver the best service.
- Can work in a fast-paced and busy role.
- Are good at asking open and probing questions about repairs to our properties.
- Have great communication skills, and understand the importance of accurate record keeping.
- Are proactive when presented with problems.
- Can share and embrace new ideas and ways of working.
- Enjoy building great working relationships.
- Are confident using Microsoft 365, Outlook and Teams.
- Are a great team player.
If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn. We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who We Are
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: Monday 30th March 2026 – Midnight
Interview Dates: Wednesday 15th April 2026
Customer Experience Advisor in Sheffield employer: South Yorkshire Housing Association
South Yorkshire Housing Association is an exceptional employer that prioritises employee well-being and development, offering a competitive salary of £23,582 per annum alongside generous holiday entitlements and a flexible working scheme. With a strong focus on teamwork and a supportive culture, employees benefit from extensive training opportunities, family-friendly perks, and resources for mental and physical health, all while contributing to meaningful community services in the vibrant city of Sheffield.
Contact Details:
South Yorkshire Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Yorkshire Housing Association. Understand their values and services so you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. Use examples from your past experiences to demonstrate your skills and how you handle challenges.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. They’re looking for someone who can build relationships, so be friendly and approachable while discussing your experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Experience Advisor in Sheffield
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored for the Customer Experience Advisor role. Highlight your customer service skills and any relevant experience that shows you can thrive in a fast-paced environment.
Read the Job Specs Carefully:Before hitting apply, take a good look at the job description. Understanding what we’re looking for will help you align your application with our needs and show us you’re the right fit.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your great communication skills. Use clear and concise language to demonstrate how you can build relationships and solve problems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate – hit that apply button!
How to prepare for a job interview at South Yorkshire Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Advisor role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, especially around customer service and communication.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled customer queries or resolved issues in the past. Think of situations where you had to ask probing questions or work collaboratively with a team to find solutions.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. It shows that you value communication, which is key for a Customer Experience Advisor.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and enthusiasm for the position.
