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- Tasks: Support the Customer Services team with admin tasks and customer enquiries.
- Company: Join a unique local authority managing a £10 billion pension fund.
- Benefits: Enjoy flexible working hours, generous leave, and wellbeing initiatives.
- Why this job: Be part of a progressive culture that values work-life balance and community impact.
- Qualifications: Previous office experience and Level 2/3 qualification or equivalent required.
- Other info: Modern office with free parking, easily accessible by public transport.
The predicted salary is between 22000 - 24000 £ per year.
We have an exciting opportunity to join our friendly and forward-looking Customer Services team in this well-respected, award-winning organisation managing a £10 billion pension fund.
Who we are: We are both a local authority and a pension fund and are unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours which are all about being honest and accountable, professional, progressive, and empowering. We have a culture that encourages work-life balance, and we offer flexible working hours. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and is located within 10 minutes walk of both the train and bus stations, making us easily accessible.
What you'll be doing: You'll provide administrative, procedural and secretarial support to the Pensions Administration Team, and wider team when required, supporting them with a range of business functions including scanning and indexing incoming and outgoing post, dealing with a range of customer enquiries and acting as a first point of contact for enquiries coming in. You'll assist with a range of data verification exercises aimed at ensuring continuous improvement to the quality of information held on the Authority's administration systems, for example verifying personal information regarding our members by referencing databases and liaising with external providers.
What you'll be able to offer: Drawing on your previous office experience, you'll be an experienced administrator with a passion for delivering first class customer service. You'll hold a Level 2/3 qualification or equivalent with strong attention to detail and the ability to prioritise and organise your own workload. A confident communicator, both orally and in writing, you'll be competent in a range of IT tools.
What's in it for you: We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime. We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in. You'll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes. We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events. We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health. Access to a range of benefits and discounts through the Wider Wallet scheme. Centrally located modern office for public transport links and staff on-site parking available.
Interviews will be held on Friday 27th June 2025. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.
Business Support Administrator (Customer Services) employer: South Yorkshire Housing Association
Contact Detail:
South Yorkshire Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator (Customer Services)
✨Tip Number 1
Familiarise yourself with the Local Government Pension Scheme and its unique aspects, as this will show your genuine interest in the role and organisation. Understanding their values and how they operate can help you align your responses during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be prepared to share specific examples of how you've successfully handled customer enquiries or resolved issues, as this is a key part of the role.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your workload effectively. You might want to prepare a brief overview of a time when you successfully juggled multiple responsibilities.
✨Tip Number 4
Be ready to discuss your IT skills, especially any experience with data verification or administrative systems. Mentioning specific tools or software you are proficient in can set you apart from other candidates.
We think you need these skills to ace Business Support Administrator (Customer Services)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous office experience and customer service skills. Provide specific examples of how you've successfully managed administrative tasks and supported teams in the past.
Showcase Your Communication Skills: As a confident communicator, both orally and in writing, make sure to demonstrate this in your application. Use clear and concise language, and ensure your documents are free from errors to reflect your attention to detail.
Express Your Enthusiasm: Convey your passion for delivering first-class customer service and your interest in working within a public sector ethos. Mention any relevant qualifications or training that support your application and show your commitment to continuous improvement.
How to prepare for a job interview at South Yorkshire Housing Association
✨Research the Organisation
Before your interview, take some time to learn about the organisation's values and mission. Understanding their public sector ethos and commitment to customer service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Business Support Administrator, you'll be the first point of contact for customer enquiries. Be prepared to discuss your previous experiences in customer service and how you handle difficult situations or complaints effectively.
✨Demonstrate Attention to Detail
Given the role involves data verification and administrative tasks, highlight your attention to detail. You could share examples of how you've ensured accuracy in your previous roles, especially when dealing with sensitive information.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, work-life balance policies, or opportunities for professional development to show your genuine interest in the role.
