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- Tasks: Support the Pensions Administration Team with admin tasks and customer enquiries.
- Company: Join a unique local authority managing a £10 billion pension fund.
- Benefits: Enjoy flexible working hours, generous leave, and wellbeing initiatives.
- Why this job: Be part of an award-winning team that values work-life balance and professional growth.
- Qualifications: Previous office experience and Level 2/3 qualification or equivalent required.
- Other info: Modern office near transport links with free on-site parking.
The predicted salary is between 22000 - 27000 £ per year.
We have an exciting opportunity to join our friendly and forward-looking Customer Services team in this well-respected, award-winning organisation managing a £10 billion pension fund.
Who we are: We are both a local authority and a pension fund and are unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours which are all about being honest and accountable, professional, progressive, and empowering. We have a culture that encourages work-life balance, and we offer flexible working hours.
Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and is located within 10 minutes walk of both the train and bus stations, making us easily accessible.
What you'll be doing: You'll provide administrative, procedural and secretarial support to the Pensions Administration Team, and wider team when required, supporting them with a range of business functions including scanning and indexing incoming and outgoing post, dealing with a range of customer enquiries and acting as a first point of contact for enquiries coming in. You'll assist with a range of data verification exercises aimed at ensuring continuous improvement to the quality of information held on the Authority's administration systems, for example verifying personal information regarding our members by referencing databases and liaising with external providers.
What you'll be able to offer: Drawing on your previous office experience, you'll be an experienced administrator with a passion for delivering first class customer service. You'll hold a Level 2/3 qualification or equivalent with strong attention to detail and the ability to prioritise and organise your own workload. A confident communicator, both orally and in writing, you'll be competent in a range of IT tools.
What's in it for you: We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime. We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in. You'll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes. We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events. We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health. Access to a range of benefits and discounts through the Wider Wallet scheme. Centrally located modern office for public transport links and staff on-site parking available.
Interviews will be held on Friday 27th June 2025. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.
Contact Detail:
South Yorkshire Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator (Customer Services)
✨Tip Number 1
Familiarise yourself with the values and behaviours of the organisation. Since they place a strong emphasis on being honest, accountable, and professional, think about how your own experiences align with these values and be ready to discuss them during any informal conversations or networking opportunities.
✨Tip Number 2
Make sure to highlight your customer service skills in any discussions you have. Given that this role is focused on delivering first-class customer service, prepare examples of how you've successfully handled customer enquiries or resolved issues in previous roles.
✨Tip Number 3
Network with current employees or others in similar roles within the organisation. This can provide you with insights into the team dynamics and the specific challenges they face, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Be prepared to demonstrate your IT competency. Since the job requires proficiency in various IT tools, consider brushing up on relevant software or systems that are commonly used in administrative roles, and be ready to discuss your experience with them.
We think you need these skills to ace Business Support Administrator (Customer Services)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Administrator position. Tailor your application to highlight how your skills and experience align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous office administration experience and customer service skills. Provide specific examples of how you've successfully managed workloads and communicated effectively in past roles.
Showcase Your Skills: Make sure to mention your IT proficiency and any relevant qualifications, such as Level 2/3. Highlight your attention to detail and organisational skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the organisation. Discuss why you want to work for this particular local authority and how you can contribute to their values and mission.
How to prepare for a job interview at South Yorkshire Housing Association
✨Understand the Organisation's Values
Before your interview, take some time to familiarise yourself with the organisation's values and behaviours. They emphasise honesty, accountability, professionalism, and empowerment, so think of examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Service Skills
As a Business Support Administrator in Customer Services, you'll need to highlight your passion for delivering first-class customer service. Prepare specific examples of how you've successfully handled customer enquiries or resolved issues in previous roles.
✨Demonstrate Your Organisational Skills
The role requires strong attention to detail and the ability to prioritise tasks. Be ready to discuss how you manage your workload effectively, perhaps by sharing a time when you successfully juggled multiple responsibilities.
✨Familiarise Yourself with IT Tools
Since the job involves using various IT tools, make sure you're comfortable discussing your experience with them. If there are specific tools mentioned in the job description, be prepared to explain how you've used them in your previous roles.
