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- Tasks: Lead the Servicedesk, ensuring top-notch customer service and IT support.
- Company: Join a dynamic ICT and Digital Services team in Sheffield.
- Benefits: Enjoy 28 days annual leave, flexi-time, and a generous pension scheme.
- Other info: Diverse workplace with opportunities for part-time and job-share roles.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: GCSE Maths and English at grade C or above; ITIL knowledge preferred.
The predicted salary is between 26403 - 28142 £ per year.
Contract: Fixed term for 2 years
Salary: Grade 4 (£26,403 – £28,142)
Hours: Part Time 22.5 Hours per week / Flexi time, Monday – Wednesday
Work Pattern: The post involves working early and late shift patterns. Working from 08:00hrs for the early shift and up until 17:30hrs for the late shift.
Location: ICT and Digital Services, Headquarters, Sheffield.
Responsibilities
- Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support.
- Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service.
- Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.
Qualifications
You will need GCSE Maths and English at grade C or above or equivalent, knowledge of the ITIL Framework, or significant equivalent experience.
Benefits
- 28 days annual leave (pro‑rata) plus Bank Holidays, increasing to 32 days after 5 years and up to 37 days.
- Generous flexi‑time attendance scheme.
- Auto‑enrolment into the Local Government Pension Scheme (5.5%‑12.5%).
- Enhanced sick pay, free on‑site gyms, Cycle‑2 scheme, emergency‑services discounts, enhanced maternity and paternity schemes, TransaveUK credit union.
Equal Opportunities
We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered. We welcome applications from under‑represented groups and will consider part‑time / job‑share hours. All applications will receive equal consideration.
Pre‑employment Screening
The appointment is subject to successful pre‑employment screening including asylum and immigration checks, references, medical screening, a standard level Disclosure and Barring Service (DBS) check, and, where applicable, substance‑misuse testing on a ‘for cause’ basis.
Application
To apply, download the application form and the Job Description / Person Specification. Applications should detail how your skills and experience meet the essential criteria with examples. Contact Steven Locking on 01142532272 for more information.
Closing date for applications: Sunday 17th May at Midnight. Interviews: 20th – 27th May.
Job description and person specification available at http://www.syfire.gov.uk/jobs or via recruitment@syfire.gov.uk. If you require any recruitment documents in larger print, contact the recruitment team.
ICT Servicedesk Technician in Sheffield employer: South Yorkshire Fire & Rescue
Contact Detail:
South Yorkshire Fire & Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Servicedesk Technician in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the hunt for an ICT Servicedesk Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for ICT roles and practice your answers. Make sure you can talk about your experience with ITIL Framework and customer service, as these will be key topics during your interview.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or projects, bring them up during your conversations. This is your chance to demonstrate your knowledge and passion for the ICT field.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace ICT Servicedesk Technician in Sheffield
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. We want to see how your skills and experiences align with what they're looking for, so take notes on key responsibilities and qualifications.
Tailor Your Application: Don’t just send a generic application! We recommend tailoring your CV and cover letter to highlight relevant experiences that match the role of ICT Servicedesk Technician. Use specific examples to show how you meet the essential criteria.
Showcase Your ITIL Knowledge: Since knowledge of the ITIL Framework is important for this role, make sure to mention any relevant experience or training you have in your application. We want to see that you understand the principles behind effective servicedesk management.
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at South Yorkshire Fire & Rescue
✨Know Your ITIL Framework
Make sure you brush up on your knowledge of the ITIL Framework before the interview. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your understanding of servicedesk management and incident management.
✨Demonstrate Customer Service Skills
Since the role involves leading customer service activities, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Understand the Role's Flexibility
Familiarise yourself with the part-time and flexi-time aspects of the job. Be prepared to discuss how you can manage your time effectively across early and late shifts, showing that you're adaptable and reliable.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the tools they use, or their approach to compliance and security. This shows your genuine interest in the role and helps you assess if it's the right fit for you.