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- Tasks: Lead the Service Desk, ensuring top-notch customer support and ITIL compliance.
- Company: Join a dynamic team at South Yorkshire Fire in Central Sheffield.
- Benefits: Enjoy flexible hours, generous leave, gym access, and a solid pension scheme.
- Other info: Diverse workplace welcoming all backgrounds; great career growth opportunities.
- Why this job: Make a real difference in IT support while developing your skills in a supportive environment.
- Qualifications: GCSE Maths and English at grade C or above; ITIL knowledge preferred.
The predicted salary is between 26403 - 28142 £ per year.
Location: Central Sheffield Headquarters, S1
Hours of work: Part Time 22.2 Hours per week (Flexi Time)
Working Pattern: Mon-Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.)
Contract: Fixed-term for 2 years
Salary: £26,403 – £28,142 per annum, pro rata (Grade 4)
The key purpose of this role is to:
- Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support.
- Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service.
- Be responsible for the day‑to‑day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.
To be considered for this role, you will have:
- GCSE Maths and English at grade C or above or equivalent.
- Knowledge of the ITIL Framework, or significant equivalent experience.
Closing date for applications is Sunday 17 May at 23:59. Interviews will be held between 20 May and 27 May.
Benefits:
- Annual leave 28 days (pro‑rated) plus Bank Holidays. Increase to 32 days after 5 years, then 1 additional day per year up to a maximum of 37 days.
- Flexible time attendance scheme.
- Auto‑enrolment into the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%.
- Enhanced sick pay, access to free on‑site gym, cycle‑to‑work scheme, emergency services discounts, enhanced maternity and paternity schemes, and credit‑union membership.
Diversity and Inclusion:
We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including those from Minority Ethnic backgrounds, women, LGBT+ individuals, and individuals with disabilities. Applications from job share candidates will also be considered and all applications will be given equal consideration.
Pre‑employment Screening:
Appointment is subject to successful pre‑employment screening which includes asylum and immigration check, references, medical screening, a standard level Disclosure and Barring Service (DBS) check, and where relevant substance misuse testing in line with the Substance Misuse Policy.
ICT Service Desk Technician employer: South Yorkshire Fire & Rescue
Contact Detail:
South Yorkshire Fire & Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to ICT Service Desk roles. Think about your past experiences and how they relate to the job description, especially around ITIL Framework knowledge.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and might even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge!
We think you need these skills to ace ICT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Service Desk Technician role. Highlight your relevant experience and skills, especially those related to ITIL Framework and customer service. We want to see how you can lead the Servicedesk activities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the job description. We love a good story!
Showcase Your Qualifications: Don’t forget to mention your GCSE Maths and English qualifications or any equivalent experience. This is key for us to know you meet the basic requirements for the role. Be proud of your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re tech-savvy, which is a bonus for this role!
How to prepare for a job interview at South Yorkshire Fire & Rescue
✨Know Your ITIL Framework
Make sure you brush up on your knowledge of the ITIL Framework. Be prepared to discuss how you've applied ITIL principles in past roles or how you would implement them in this position. This shows that you understand the importance of structured service management.
✨Demonstrate Customer Service Skills
As an ICT Service Desk Technician, customer service is key. Think of examples from your previous experience where you provided excellent support. Be ready to explain how you handled difficult situations and ensured customer satisfaction.
✨Flexibility is Key
Since the role involves early and late shifts, be prepared to discuss your availability and willingness to adapt to different working patterns. Highlight any previous experience with flexible working hours to show you're a good fit for the schedule.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the tools they use, and their approach to incident management. This not only shows your interest but also helps you gauge if the company culture aligns with your values.