At a Glance
- Tasks: Lead the Service Desk, ensuring top-notch customer service and ITIL compliance.
- Company: Join South Yorkshire Fire & Rescue, a vital community service in Sheffield.
- Benefits: Enjoy enhanced sick pay and 28 days annual leave (pro-rata).
- Other info: Part-time role (22.2 hours/week) with a fixed-term of 2 years.
- Why this job: Make a difference in your community while developing your IT skills.
- Qualifications: GCSE Maths and English at grade C or above; knowledge of ITIL framework required.
The predicted salary is between 20000 - 25000 € per year.
South Yorkshire Fire & Rescue in Sheffield is seeking an ICT Service Desk Technician for a part-time role (22.2 hours/week). This position is fixed-term for 2 years and involves leading the Servicedesk activities, ensuring compliance with ITIL policies, and providing excellent customer service.
Candidates should have GCSE Maths and English at grade C or above and knowledge of the ITIL framework.
Benefits include enhanced sick pay and 28 days annual leave (pro-rata).
ICT Service Desk Lead - ITIL & Incident Mgmt (Flexible) employer: South Yorkshire Fire & Rescue
South Yorkshire Fire & Rescue offers a supportive and dynamic work environment where employees are valued for their contributions. With a strong focus on professional development, this role provides opportunities to enhance your skills in ITIL and incident management while enjoying generous benefits such as enhanced sick pay and 28 days of annual leave. Join a dedicated team in Sheffield that prioritises excellent customer service and community safety.
Contact Detail:
South Yorkshire Fire & Rescue Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Lead - ITIL & Incident Mgmt (Flexible)
✨Tip Number 1
Get to know the company! Research South Yorkshire Fire & Rescue and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your ITIL knowledge! Brush up on the ITIL framework and be ready to discuss how you've applied it in past roles. We want to see that you can lead the Service Desk effectively and ensure compliance with policies.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've provided excellent service in previous positions. Remember, this role is all about leading a team and ensuring customers are happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace ICT Service Desk Lead - ITIL & Incident Mgmt (Flexible)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITIL and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a service desk and how you can contribute to our team at South Yorkshire Fire & Rescue. Keep it engaging and personal!
Show Off Your Customer Service Skills:Since this role involves providing excellent customer service, make sure to include examples of how you've gone above and beyond for customers in previous roles. We love to see that dedication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at South Yorkshire Fire & Rescue
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident management. This will show that you understand the framework and can lead the service desk effectively.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples of how you've handled difficult situations with users in the past. Highlight your communication skills and how you ensure customer satisfaction, as this is key for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common incidents that might occur in a service desk environment and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Leadership Qualities
As a lead, you'll need to show that you can guide a team. Prepare to discuss your leadership style and any experience you have in managing or mentoring others. Share specific examples where you've successfully led a project or improved team performance.
