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- Tasks: Lead the ICT Servicedesk, delivering top-notch customer service and support.
- Company: Join a dynamic ICT team at our Sheffield Headquarters.
- Benefits: Part-time hours, competitive salary, and flexible working patterns.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: GCSE Maths and English at grade C or above; ITIL knowledge preferred.
The predicted salary is between 26403 - 28142 £ per year.
Contract: Fixed term for 2 years
Salary: Grade 4 (£26,403 – £28,142)
Hours: Part Time 22.5 Hours per week / Flexi time, Monday - Wednesday
Work Pattern: The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.
Location: ICT and Digital Services
An opportunity has arisen within our ICT team for an ICT Servicedesk Technician which will be based within our Headquarters in Sheffield. The key purpose is to:
- Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support.
- Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service.
- Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.
You will need GCSE Maths and English at grade C or above or equivalent, knowledge of the ITIL Framework, or significant equivalent experience.
Closing date for applications is Sunday 17th May at Midnight. Interviews will be held between 20th May – 27th May.
ICT Servicedesk Technician employer: South Yorkshire Fire & Rescue Service
Contact Detail:
South Yorkshire Fire & Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Servicedesk Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the ICT field, especially those who have worked in servicedesk roles. They can provide insider info and might even refer you directly, which can give your application a serious boost.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and customer service scenarios. We recommend practising common interview questions related to servicedesk operations. The more confident you are, the better you'll perform!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've resolved issues efficiently. This will demonstrate your ability to handle the day-to-day operations of the servicedesk effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at ICT and Digital Services.
We think you need these skills to ace ICT Servicedesk Technician
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you fully understand what the ICT Servicedesk Technician role entails. Highlight the key responsibilities and requirements so you can tailor your application to show how you fit the bill.
Showcase Your Skills with Examples: When detailing how your skills meet the essential criteria, use specific examples from your past experiences. This helps us see how you’ve applied your knowledge in real situations, especially regarding ITIL Framework and customer service.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is well-structured and to the point. Avoid jargon unless it’s relevant, and ensure your writing is easy to read. A tidy application reflects your attention to detail.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re following the correct process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at South Yorkshire Fire & Rescue Service
✨Know Your ITIL Framework
Make sure you brush up on your knowledge of the ITIL Framework before the interview. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your understanding of servicedesk management and incident management.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, prepare examples that highlight your experience in providing excellent support. Think about specific situations where you resolved issues or improved customer satisfaction, and be ready to share these stories.
✨Understand the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be prepared to discuss your flexibility and willingness to work early and late shifts, as this shows your commitment to the role and the team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask during the interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows you're genuinely interested and engaged with the position.