At a Glance
- Tasks: Lead the Service Desk and provide top-notch customer support.
- Company: Join a dynamic ICT team at our Sheffield Headquarters.
- Benefits: Enjoy flexible hours, generous leave, and a free gym.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in IT service management while developing your skills.
- Qualifications: GCSE Maths and English at grade C or above required.
The predicted salary is between 26403 - 28142 € per year.
Opportunity within ICT team for an ICT Service Desk Technician. This role is based in the Headquarters in Sheffield.
Role Details
- Location: Central Sheffield Headquarters, S1.
- Hours of work: Part Time – 22.2 Hours per week (Flexi Time).
- Working Pattern: Mon–Wed (early shift from 08:00 to 11:30; late shift from 13:00 to 17:30).
- Contract: Fixed‑term for 2 years.
- Salary: £26,403–£28,142 per annum (pro‑rata £15,841.80–£16,885.20 for 22.2 Hours).
Key Purpose of the Role
- Lead the activities of the Service Desk and deliver appropriate levels of customer service and support.
- Implement policies and strategies relating to ITIL Service Desk Management and Incident Management across the ICT service.
- Oversee day‑to‑day operations of the Service Desk ensuring corporate security and compliance guidelines are met.
Qualifications Required
- GCSE Maths and English at grade C or above (or equivalent).
- Knowledge of the ITIL Framework, or significant equivalent experience.
Additional Requirements
The appointment is subject to successful pre‑employment screening, including: asylum and immigration check, references, medical screening and a minimum standard level Disclosure and Barring Service (DBS) check. Enhanced checks with barred lists may be required for roles involving regulated activity.
Benefits
- 28 days annual leave (pro‑rata); increases to 32 days after 5 years, up to 37 days.
- Flexi‑time attendance scheme available.
- Automatic enrolment into the Local Government Pension Scheme (5.5%‑12.5% contributions).
- Enhanced sick pay, free on‑site gym, cycle‑to‑work scheme and various other staff discounts.
Equality, Diversity and Inclusion
We are committed to cultivating a diverse and inclusive workplace and warmly welcome applications from individuals who identify with underrepresented groups, including Minority Ethnic backgrounds, women, members of the LGBT+ community, and people with disabilities. We also support applicants requiring part‑time or job‑share arrangements.
ICT Service Desk Technician in Sheffield employer: South Yorkshire Fire and Rescue
Join our dynamic ICT team as an ICT Service Desk Technician at our central Sheffield Headquarters, where we prioritise a supportive and inclusive work culture. Enjoy flexible working hours, generous annual leave that increases with service, and a range of benefits including enhanced sick pay and a free on-site gym, all while contributing to meaningful IT service management in a role that fosters professional growth and development.
Contact Detail:
South Yorkshire Fire and Rescue Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Technician in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to ITIL and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve applied your knowledge in real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace ICT Service Desk Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Service Desk Technician role. Highlight your relevant experience and skills, especially those related to ITIL and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our needs. Keep it concise but engaging – we love a good story!
Show Off Your IT Knowledge:Don’t forget to showcase your understanding of the ITIL Framework and any relevant technical skills. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at South Yorkshire Fire and Rescue
✨Know Your ITIL Stuff
Make sure you brush up on the ITIL Framework before your interview. Be ready to discuss how you've applied ITIL principles in past roles or how you would implement them in this position. Showing that you understand the framework will definitely impress the interviewers.
✨Customer Service is Key
As an ICT Service Desk Technician, customer service is at the heart of the role. Prepare examples of how you've provided excellent support in previous jobs. Think about specific situations where you resolved issues effectively and kept customers happy.
✨Flexibility is Your Friend
Since this role involves a part-time schedule with flexi-time, be prepared to discuss your availability and how you can adapt to the working pattern. Highlight any previous experience you have with flexible working hours and how you managed your time effectively.
✨Research the Company Culture
Take some time to learn about the company's values and commitment to diversity and inclusion. Be ready to share how your own values align with theirs. This shows that you're not just interested in the job, but also in being a part of their community.
