At a Glance
- Tasks: Lead the ICT Service Desk, ensuring top-notch customer service and security compliance.
- Company: Join South Yorkshire Fire and Rescue, a vital community service.
- Benefits: Enjoy flexi-hours, annual leave, and a solid pension scheme.
- Other info: Part-time role with flexible hours for a great work-life balance.
- Why this job: Make a difference in your community while developing your tech skills.
- Qualifications: Experience in ICT support and strong customer service skills.
The predicted salary is between 26403 - 28142 € per year.
South Yorkshire Fire and Rescue is looking for a part-time ICT Service Desk Technician based at the Central Sheffield Headquarters. This fixed-term role involves leading the Service Desk activities, ensuring high standards of customer service and compliance with security guidelines.
The salary ranges from £26,403 to £28,142 per annum for a work pattern of 22.2 hours per week. Benefits include annual leave, flexi-time, and participation in the Local Government Pension Scheme.
ICT Service Desk Lead - Part-Time with Flexi Hours in Sheffield employer: South Yorkshire Fire and Rescue
South Yorkshire Fire and Rescue is an excellent employer that prioritises employee well-being and work-life balance, offering flexible hours and a supportive work culture. With opportunities for professional growth and participation in the Local Government Pension Scheme, employees can enjoy a rewarding career while contributing to the safety and service of their community from the heart of Sheffield.
Contact Detail:
South Yorkshire Fire and Rescue Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Desk Lead - Part-Time with Flexi Hours in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South Yorkshire Fire and Rescue on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to ICT service desk roles. We should also think of examples that showcase our leadership skills and customer service experience. Confidence is key!
✨Tip Number 3
Showcase our passion for technology and customer service during the interview. We can share personal stories or experiences that highlight how we’ve gone above and beyond in previous roles. It’s all about making a memorable impression!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart from other candidates. Plus, it keeps us on their radar!
We think you need these skills to ace ICT Service Desk Lead - Part-Time with Flexi Hours in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in ICT and customer service. We want to see how your skills match the role of ICT Service Desk Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can lead the Service Desk activities effectively. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills:As a lead, we need to know you can inspire and manage a team. Include examples of past leadership experiences in your application. Tell us how you’ve ensured high standards of service in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll get all the info you need about the role and benefits right there!
How to prepare for a job interview at South Yorkshire Fire and Rescue
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to ICT service desk operations. Familiarise yourself with common issues, troubleshooting techniques, and the tools used in the industry. This will help you answer technical questions confidently.
✨Showcase Your Leadership Skills
As a lead role, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your approach to ensuring high standards of customer service and compliance with security guidelines.
✨Understand the Company Culture
Research South Yorkshire Fire and Rescue to understand their values and mission. Tailor your responses to show how your personal values align with theirs. This will help you connect better during the interview and show that you're genuinely interested in the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.
