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- Tasks: Ensure a safe and welcoming experience for customers at ticket gates.
- Company: Public transport service provider in Woking with a focus on customer service.
- Benefits: Flexible shifts, teamwork environment, and the chance to help people daily.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Average commitment of 37 hours per week, including weekends and evenings.
The predicted salary is between 28000 - 42000 £ per year.
A public transport service provider in Woking is seeking a Gateline Assistant to deliver a safe and welcoming experience for customers. The role involves overseeing ticket gates, managing customer flow, and providing assistance during disruptions.
You will need strong communication skills and a proactive approach to customer service. This position requires flexibility to work varied shifts, including weekends and evenings, with an average commitment of 37 hours per week.
If you enjoy working with people and providing assistance, we encourage you to apply.
Gateline Assistant - Frontline Customer & Gate Support in Woking employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant - Frontline Customer & Gate Support in Woking
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with customers, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working varied shifts, so highlight your availability and willingness to take on different hours. Show them you’re ready to jump in whenever needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Gateline Assistant - Frontline Customer & Gate Support in Woking
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers, especially in challenging situations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Gateline Assistant role.
Flexibility is Key: Since this role requires varied shifts, mention your availability clearly. Let us know how flexible you can be with your working hours, including weekends and evenings.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at South Western Railway
✨Know the Role Inside Out
Before your interview, make sure you understand what a Gateline Assistant does. Familiarise yourself with the responsibilities like overseeing ticket gates and managing customer flow. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, think of examples from your past experiences where you effectively assisted customers or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Be Ready for Shift Flexibility Questions
Given that the role requires flexibility with varied shifts, be prepared to discuss your availability. Highlight your willingness to work weekends and evenings, as this shows your commitment and adaptability to the job requirements.
✨Demonstrate a Proactive Customer Service Approach
Think about times when you went above and beyond for a customer. Share these stories to illustrate your proactive approach to customer service. This will resonate well with the interviewers, as they are looking for someone who genuinely enjoys helping others.
