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- Tasks: Ensure a safe and welcoming experience for customers at the station.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel, discounts, full training, and a great pension scheme.
- Why this job: Be the friendly face that helps travellers navigate their journey confidently.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in an inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
The Reward: On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job: As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers. You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone's journey stays on track.
Your responsibilities will include, but are not limited to:
- Often the first port of call for our customers, whether that be for information or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
You’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing - nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends. Shifts include:
- 0600-1415
- 1400-2200
- 0900-1900
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Gateline Assistant in Woking employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant in Woking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Western Railway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Gateline Assistant, you'll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent SWR well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track your progress and gives you a better chance of landing that Gateline Assistant role. Don’t miss out!
We think you need these skills to ace Gateline Assistant in Woking
Some tips for your application 🫡
Show Your Customer Service Skills: As a Gateline Assistant, you'll be the first point of contact for customers. Make sure to highlight any previous experience in customer service or roles where you've helped people. We want to see your passion for making journeys smooth and enjoyable!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for organised and proactive individuals!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we're looking for. Mention specific responsibilities from the job listing that you can confidently handle. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it’s super easy to navigate! Don’t miss out on this opportunity to join our team at SWR.
How to prepare for a job interview at South Western Railway
✨Know the Company
Before your interview, take some time to research South Western Railway. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Gateline Assistant, you'll be interacting with customers constantly. Prepare examples from your past experiences where you've successfully communicated or helped someone. Highlight your ability to stay calm under pressure and how you enjoy working with people.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to deal with disruptions or unexpected situations. Be ready to discuss how you managed those situations, especially in a customer service context. This will show that you're proactive and can handle the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
