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- Tasks: Keep our trains sparkling clean and safe for passengers every day.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services and a 75% discount on other train companies.
- Why this job: Be part of a diverse team that values your contributions and offers growth opportunities.
- Qualifications: Good communication skills and resilience are essential; no prior experience needed.
- Other info: Permanent night shifts with a supportive environment for all applicants.
The predicted salary is between 20000 - 28000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
About the job: The holder of this post is responsible for cleaning and presentation of trains, ensuring all trains are clean and presented to the highest standard. Ensuring cleaning duties are carried out in accordance with Train Presentation Standards and any local instructions. You will use only approved equipment, chemicals and wear the appropriate personal protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH).
Your main responsibilities will be:
- Ensure your personal safety and that of others, including that of visitors and contractors at all times.
- Assist traincrew and station staff in undertaking emergency procedures and evacuation procedures when required.
- Provide a safe, courteous and helpful service at all times.
- Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Trains Employee Handbook, other regulations and Instructions, Group Standards and Legislation.
- To assist customers as appropriate, especially those with special needs or at times of service disruption.
- Clean and present trains for service in accordance with Train Presentation Standards.
- Provide managers and supervisors with proactive information that delivers higher and improved train presentation standards.
- Undertake cleaning of biological hazards.
- Observe COSHH Regulations in place.
- Complete paperwork as required, detailing and signing for all work carried out.
- Dispose of waste, including bio-waste and sharps in accordance with local instructions.
- Advise Manager of any problems or defects identified.
- To undertake additional tasks as required by the local manager applicable to the role.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
As a minimum, you will need to have:
- Good verbal communication skills
- Good interpersonal skills
- Resilience
About the location: Bournemouth Depot is home to a number of South Western Railway's fleet. The engineering team at the depot are currently responsible for numerous projects such as the major component overhaul work on the 159 fleet, the Desiro repaint on the class 444's and 450's and the latest modification project on our exciting new Arterio fleet that is set to transform travel on our suburban routes by offering customers much faster and more reliable journeys!
Working pattern: Working an average of 37 hours per week over 4.5 days. Permanent nights, 18 week roster including weekends. 2030 - 0500, 2130 - 0600, 2200 - 0600.
The Reward: In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Train Presentation CB employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Presentation CB
✨Tip Number 1
Familiarise yourself with the Train Presentation Standards and COSHH Regulations. Understanding these guidelines will not only help you in the role but also show your commitment to safety and quality during the interview process.
✨Tip Number 2
Highlight any previous experience in cleaning or maintenance roles, especially in a customer-facing environment. This will demonstrate your ability to maintain high standards while providing excellent service to passengers.
✨Tip Number 3
Prepare to discuss how you handle emergency situations or disruptions. Being able to articulate your approach to safety and customer service will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for working in a team and contributing to a positive work environment. South Western Railway values teamwork, so sharing examples of how you've collaborated effectively in the past can strengthen your application.
We think you need these skills to ace Train Presentation CB
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight key skills such as good verbal communication, interpersonal skills, and resilience that are essential for the role.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Emphasise any previous roles that involved cleaning, customer service, or safety compliance to demonstrate your suitability.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for South Western Railway and how you can contribute to their mission of providing excellent service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for maintaining high presentation standards.
How to prepare for a job interview at South Western Railway
✨Know the Company
Familiarise yourself with South Western Railway's operations, values, and services. Understanding their commitment to safety and customer service will help you align your answers with their expectations.
✨Highlight Relevant Skills
Emphasise your verbal communication and interpersonal skills during the interview. Be prepared to provide examples of how you've used these skills in previous roles, especially in customer service or teamwork situations.
✨Demonstrate Safety Awareness
Since the role involves ensuring personal and public safety, be ready to discuss your understanding of safety protocols and regulations, such as COSHH. Showing that you prioritise safety will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as assisting customers with special needs or dealing with service disruptions. Practising your responses to these scenarios can help you feel more confident during the interview.
