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For Companies At a Glance
- Tasks: Keep trains spotless and presentable while ensuring safety and compliance.
- Company: Join a leading railway company dedicated to high standards and customer service.
- Benefits: Enjoy a stable job with a consistent schedule and opportunities for growth.
- Why this job: Be part of a team that values safety, teamwork, and making a difference in travel experiences.
- Qualifications: Good communication and interpersonal skills are essential; resilience is a plus.
- Other info: Work permanent nights, averaging 37 hours per week, with a focus on cleanliness and safety.
The predicted salary is between 20000 - 28000 £ per year.
About the job
The holder of this post is responsible for cleaning and presentation of trains, ensuring all trains are clean and presented to the highest standard.
Ensuring cleaning duties are carried out in accordance with Train Presentation Standards and any local instructions.
You will use only approved equipment, chemicals and wear the appropriate personal protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH).
Your main responsibilities will be:
- Ensure your personal safety and that of others, including that of visitors and contractors at all times.
- Assist traincrew and station staff in undertaking emergency procedures and evacuation procedures when required.
- Provide a safe, courteous and helpful service at all times.
- Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Trains Employee Handbook, other regulations and Instructions, Group Standards and Legislation.
- To assist customers as appropriate, especially those with special needs or at times of service disruption.
- Clean and present trains for service in accordance with Train Presentation Standards.
- Provide managers and supervisors with proactive information that delivers higher and improved train presentation standards.
- Undertake cleaning of biological hazards.
- Observe COSHH Regulations in place.
- Complete paperwork as required, detailing and signing for all work carried out.
- Dispose of waste, including bio-waste and sharps in accordance with local instructions.
- Advise Manager of any problems or defects identified.
- To undertake additional tasks as required by the local manager applicable to the role.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
As a minimum, you will need to have:
- Good verbal communication skills
- Good interpersonal skills
- Resilience
Working pattern
Working an average of 37 hours per week over 5 days
21:24 – 05:30 over 5 days
Permanent nights
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Train Presentation CB employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Presentation CB
✨Tip Number 1
Familiarise yourself with the Train Presentation Standards and COSHH Regulations. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to safety and quality during the interview process.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've provided excellent customer service in previous roles. This is crucial, especially when assisting customers with special needs or during service disruptions.
✨Tip Number 3
Be ready to discuss your experience with cleaning and maintaining high standards in a work environment. Highlight any relevant experience you have with cleaning biological hazards or using specific cleaning equipment.
✨Tip Number 4
Prepare to demonstrate your resilience and ability to work night shifts. Share any past experiences that showcase your adaptability and commitment to maintaining performance during challenging hours.
We think you need these skills to ace Train Presentation CB
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as communication, resilience, and adherence to safety regulations that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in cleaning or customer service, and mention your ability to follow safety protocols and work in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you have maintained high standards in previous jobs and your commitment to safety and customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at South Western Railway
✨Know the Standards
Familiarise yourself with the Train Presentation Standards and any relevant regulations. Being able to discuss these standards during your interview will show that you understand the importance of maintaining cleanliness and safety.
✨Demonstrate Communication Skills
Since good verbal and interpersonal skills are essential for this role, prepare examples of how you've effectively communicated in previous jobs. This could include assisting customers or working as part of a team.
✨Show Your Commitment to Safety
Be ready to discuss how you prioritise safety in your work. Mention any experience you have with personal protective equipment (PPE) and adherence to health regulations like COSHH, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with emergencies or assisting customers with special needs. Think through your responses in advance to demonstrate your problem-solving skills and resilience.