Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the installation of new retail systems and provide on-site training.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services and a 75% discount on other train companies.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Experience with retail systems and strong communication skills are essential.
- Other info: Flexible working at various locations across the SWR network.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
About the job
The role provides critical support to the implementation of Retail Systems, in preparation and delivery of replacement ticket systems or equipment. Leading all installations on site as the SWR Retail representative alongside system suppliers, the role holder is responsible for ensuring the new ticket systems are installed correctly and tested to an agreed criteria. This role may also be required to provide some on-site training or coaching as necessary.
Your main responsibilities will be:
- The Implementation Manager will support the TIS Refresh Project Manager in preparation and installation of replacement systems or equipment.
- Work in conjunction with the Project Manager to agree implementation plan.
- Provide on-site support during installations for SWR staff and managers as well as 3rd party suppliers, including but not limited to Worldline and Barron McCann.
- Ensure all relevant paperwork is completed and available, including but not limited to Method Statements and Risk Assessments.
- Ensure that equipment is installed correctly and tested to an agreed criteria.
- Manage and implement the Communication Plan pre and post installation.
- Act as a point of contact with the front-line management teams to arrange and complete all installations.
- Provide post installation support where required.
- Provide on-site training or coaching where required for clerks and managers.
- Installations are usually completed during office hours Monday to Friday. The refresh of ticket systems will take place across the whole SWR network, and the Implementation Manager will need to be flexible in working at any of the 158 locations included in the project. This may also include late changes to the agreed rollout plan as required, which may include long days and additional hours.
You\’ll need:
- Experience of retailing systems and business processes on SWR.
- Must have proven numerate and literate analytical abilities and be able to communicate clearly.
- Able to make decisions to support the on-site installation as required.
- Has attention to detail in both planning and delivery.
- Ability to use Microsoft office and proficient in Word. Excel, Power Point
About the location
Basingstoke Train Station is an essential hub in the South Western Railway network. It offers a convenient link between the Southwestern counties of Bournemouth, Portsmouth & Southampton to London, Reading and Birmingham. It is a busy station with 5 platforms and is the home of Inspiration Junction, out Customer Experience training centre. It is also a short walk to Basingstoke Campus, a state-of-the-art training facility and office space shared with Network Rail.
Working pattern
You will be working an average of 37 hours across 5 days per week.
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
We all belong at SWR.Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
#J-18808-Ljbffr
Retail Implementation Manager employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Implementation Manager
✨Tip Number 1
Familiarise yourself with the specific retail systems used by South Western Railway. Understanding their processes and equipment will give you a significant edge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of SWR, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Demonstrate your flexibility and adaptability in your conversations. Since the role requires working across various locations and potentially long hours, showcasing your willingness to accommodate these needs will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your experience with project management and on-site training. Highlighting relevant examples where you've successfully led installations or coached teams will show that you're well-suited for the Implementation Manager role.
We think you need these skills to ace Retail Implementation Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Implementation Manager position. Understand the key responsibilities and required skills, such as experience with retail systems and analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your experience in retail systems, project management, and any previous roles that involved on-site training or installations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage installations and support teams effectively, as well as your attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at South Western Railway
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Retail Implementation Manager. Familiarise yourself with the specifics of retail systems and the installation process, as well as the importance of communication with both internal teams and external suppliers.
✨Showcase Your Analytical Skills
Since the role requires strong numerate and literate analytical abilities, be prepared to discuss examples from your past experiences where you've successfully used these skills. Highlight any relevant projects or situations where your decision-making made a significant impact.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role, especially when it comes to planning and delivery. Be ready to provide examples of how you've ensured accuracy in your previous work, whether through meticulous planning or thorough testing of systems.
✨Be Flexible and Adaptable
Given the nature of the job, flexibility is key. Prepare to discuss how you've adapted to changing plans or unexpected challenges in past roles. This will show that you're ready to handle the dynamic environment of the SWR network.