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- Tasks: Ensure safety and security for railway employees and customers while tackling anti-social behaviour.
- Company: Join South Western Railway, a leading provider of transport services in the South West.
- Benefits: Competitive salary, free travel on SWR services, and excellent training opportunities.
- Why this job: Make a real difference in your community while working in a dynamic environment.
- Qualifications: Experience in high-pressure situations and strong communication skills are essential.
- Other info: Diversity is celebrated here; we support flexible working options and inclusivity.
The predicted salary is between 27000 - 38000 £ per year.
About the jobTo help provide a secure working environment for employees and customers of the South Western Railway, enabling them to go about their business without fear of violence, intimidation, or harassment.
Your main responsibilities will be:
Enforcement of all railway legislation and other summary offences using both conventional reporting methods and fixed penalty notices.
To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary.
Work as part of a team of Rail Community Officers and BTP staff.
To compile concise, comprehensive reports on activity witnessed.
The use of powers conferred to the individual by the Chief Constable of the BTP.
Proactively patrol known crime hotspot areas.
Engage with railway employees and members of the public to ensure the safety and security of the network.
Engage and establish relationships with the local community and non railway agencies.
To act as a witness in court where and when necessary.
To actively engage in the prevention of anti-social behaviour.
To supplement uniform presence at the scene of emergencies and major incidents etc.
To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.
Be a subject matter expert on safeguarding.
Lead on incident and crime problem solving with stakeholders.
You\’ll need to be:
Good oral communicator
Good personal resilience
Good inter-personal skills
Good level of physical fitness
High standard of written and spoken English
Willingness and ability to deal with, manage and diffuse conflict situations
Assertive resilient and able to remain professional in confrontational situations
As a minimum, you will need to have:
Previous experience of performing in a high pressure environment
Previous customer service, security or safety experience
GCSE or equivalent level of education
Basic IT knowledge
Excellent attention to detail
Remuneration£32,876 per annum plus regional allowance whilst training.
£36,870 per annum plus regional allowance when fully trained.
This role requires the post holder to be accredited under the Railway Safety Accreditation Scheme. The post holder is required to pass the required training and police vetting process. The police vetting process suspends the Rehabilitation of Offenders Act 1974.
The role requires the applicant to have lived in the UK for the past 3 years.
Applicants requiring a visa, must have at least 6 months remaining at the start of employment.
Working patternWorking an average of 37 hours per week on a 4-week rolling roster, shifts include both earlies and lates.
Week 1: Monday to Thursday — 08:00 to 17:15
Week 2: Tuesday to Friday — 08:00 to 17:15
Week 3: Thursday to Saturday — 15:45 to 01:00 (late shift)
Week 4: Thursday to Saturday — 15:45 to 01:0 (late shift)
The 4-week roster will include 1 Sunday (10:45 to 20:00) and 1 Wednesday (13:45 to 23:00).
Hours and shifts can be changed depending on business needs.
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Rail Community Officer employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Community Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the railway industry. Attend events, join online forums, or even chat with folks on LinkedIn. The more people you know, the better your chances of landing that Rail Community Officer role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in high-pressure environments and how you've handled conflict. Use real-life examples to demonstrate your resilience and communication skills.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out to current employees or hiring managers to express your interest and ask questions. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to make sure you have the best chance at success. By applying directly through StudySmarter, you’ll be in the loop for any updates and can easily track your application status. Plus, it’s super easy!
We think you need these skills to ace Rail Community Officer
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role requires a high standard of written English, make sure your application is clear and concise. Use proper grammar and structure to showcase your communication skills right from the start!
Tailor Your Application: Take a moment to read through the job description and align your experience with the responsibilities listed. Highlight any relevant customer service or conflict management experience that makes you a great fit for the Rail Community Officer role.
Be Yourself: We value diversity and want to see the real you! Don’t hesitate to share your unique experiences and perspectives in your application. This helps us understand how you can contribute to our inclusive environment.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to receive and review your application, so don’t miss out!
How to prepare for a job interview at South Western Railway
✨Know Your Legislation
Familiarise yourself with railway legislation and byelaws. Being able to discuss these confidently will show that you understand the legal framework of the role and can enforce it effectively.
✨Demonstrate Your Communication Skills
As a Rail Community Officer, you'll need to engage with both the public and your colleagues. Practice articulating your thoughts clearly and concisely, and be prepared to showcase your interpersonal skills during the interview.
✨Showcase Your Resilience
This role can be high-pressure, so be ready to share examples of how you've managed conflict or stressful situations in the past. Highlighting your personal resilience will reassure them that you can handle confrontational scenarios professionally.
✨Engage with the Community
Discuss any previous experience you have in community engagement or customer service. Emphasising your ability to build relationships with local communities and stakeholders will demonstrate your commitment to safety and security on the network.
