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For Companies At a Glance
- Tasks: Ensure safety and security for railway employees and customers while engaging with the community.
- Company: Join South Western Railway, a leader in providing safe and reliable transport services.
- Benefits: Enjoy free travel on SWR services, discounts on other train companies, and excellent pension schemes.
- Why this job: Be part of a diverse team making a real impact on community safety and well-being.
- Qualifications: Previous experience in high-pressure environments and customer service; GCSE or equivalent required.
- Other info: Flexible shifts on a rolling roster; must pass police vetting and training.
The predicted salary is between 32876 - 36870 £ per year.
About the job
To help provide a secure working environment for employees and customers of the South Western Railway, enabling them to go about their business without fear of violence, intimidation, or harassment.
Your mainresponsibilitieswill be:
- Enforcement of all railway legislation and other summary offences using both conventional reporting methods and fixed penalty notices.
- To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary.
- Work as part of a team of Rail Community Officers and BTP staff.
- To compile concise, comprehensive reports on activity witnessed.
- The use of powers conferred to the individual by the Chief Constable of the BTP.
- Proactively patrol known crime hotspot areas.
- Engage with railway employees and members of the public to ensure the safety and security of the network.
- Engage and establish relationships with the local community and non railway agencies.
- To act as a witness in court where and when necessary.
- To actively engage in the prevention of anti-social behaviour.
- To supplement uniform presence at the scene of emergencies and major incidents etc.
- To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.
- Be a subject matter expert on safeguarding
- Lead on incident and crime problem solving with stakeholders.
You\’ll need to be:
- Good oral communicator
- Good personal resilience
- Good inter-personal skills
- Good level of physical fitness
- High standard of written and spoken English
- Willingness and ability to deal with, manage and diffuse conflict situations
- Assertive resilient and able to remain professional in confrontational situations
As a minimum, you will need to have:
- Previous experience of performing in a high pressure environment
- Previous customer service experience
- Railway Byelaw knowledge
- GCSE or equivalent level of education
- To be accredited under the ACPO Railway Safety Accreditation Scheme
- PACE trained and maintain competency
- Other qualifications as necessary
Remuneration
£32,876 per annum plus regional allowance whilst training.
£36,870 per annum plus regional allowance when fully trained.
This role requires the post holder to be accredited under the Railway Safety Accreditation Scheme. The post holder is required to pass the required training and police vetting process.The police vetting process suspends the Rehabilitation of Offenders Act 1974.
The role requires the applicant to have lived in the UK for the past 3 years.
Applicants requiring a visa, must have at least 6 months remaining at the start of employment.
Workingpattern
Working an average of 37 hours per week on a 6-week rolling roster, shifts include both earlies and lates.
1st Week: Mon to Thurs 0800 – 1715
2nd Week: Tues to Friday 0800 – 1715
3rd week: Sun/Weds to Sat 1545 – 0100 (Sunday shift hours are 1045 till 2000)
4th Week: Thurs to Sat 1545 – 0100
1 x Sunday every 4 weeks
Hours and shifts can be changed depending on business needs
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
We all belong at SWR.Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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Rail Community Officer employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Community Officer
✨Tip Number 1
Familiarise yourself with railway legislation and Byelaws. Understanding these laws will not only help you in your role but also demonstrate your commitment and knowledge during the interview process.
✨Tip Number 2
Engage with local community groups or organisations related to safety and security. Building relationships with these stakeholders can provide valuable insights and show your proactive approach to community engagement.
✨Tip Number 3
Practice your conflict management skills. Since the role involves dealing with confrontational situations, being able to showcase your ability to manage and diffuse conflicts effectively will be a huge plus.
✨Tip Number 4
Stay physically fit and prepared for the demands of the job. Being in good shape will not only help you perform your duties but also reflect your dedication to the role when speaking with potential employers.
We think you need these skills to ace Rail Community Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-pressure environments and customer service. Emphasise any previous roles that involved conflict management or community engagement.
Craft a Strong Cover Letter: In your cover letter, express your passion for ensuring safety and security within the railway environment. Mention specific skills such as good communication and resilience, and how they relate to the responsibilities of a Rail Community Officer.
Showcase Relevant Qualifications: Clearly list any qualifications related to railway legislation, customer service, or safety accreditation. If you have PACE training or knowledge of Railway Byelaws, make sure to highlight these prominently.
Prepare for Potential Questions: Think about how you would respond to questions regarding conflict resolution and community engagement. Be ready to provide examples from your past experiences that demonstrate your ability to handle challenging situations effectively.
How to prepare for a job interview at South Western Railway
✨Know Your Legislation
Familiarise yourself with railway legislation and byelaws. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Conflict Management Skills
Prepare examples from your past experiences where you've successfully managed or diffused conflict situations. This is crucial for a Rail Community Officer, so be ready to share specific instances.
✨Engage with the Community
Show your enthusiasm for community engagement. Discuss any previous experience you have in building relationships with local communities or working with diverse groups.
✨Highlight Your Resilience
This role can be high-pressure, so be prepared to talk about how you handle stress and maintain professionalism in challenging situations. Share strategies that have worked for you in the past.