South Western Railway in Portsmouth is seeking a Customer Service Supervisor to lead the station team and ensure high standards of service delivery. You will oversee day-to-day operations, deputise for the Customer Service management team, and drive continuous improvement in customer experience.
You will manage train running performance, monitor staffing, maintain safety, and provide coaching and training for staff.
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Station Operations & Customer Service Lead in Portsmouth employer: South Western Railway
South Western Railway is an excellent employer, offering a dynamic work environment where skilled technicians can thrive. With a strong focus on employee development, you will have opportunities for on-the-job training and career progression while contributing to the safety and reliability of our rail services. Our supportive culture and commitment to teamwork ensure that every team member feels valued and empowered in their role.
