At a Glance
- Tasks: Provide clerical support and produce reports for the Portsmouth Lines Team.
- Company: Join a dynamic team in a leading transport company.
- Benefits: Enjoy free travel, discounts, and excellent training opportunities.
- Other info: Flexible working hours with great career progression potential.
- Why this job: Be part of a supportive team and develop your skills in a fast-paced environment.
- Qualifications: Strong IT skills, attention to detail, and customer-focused attitude required.
The predicted salary is between 24000 - 28000 £ per year.
We require an enthusiastic and organised individual to provide clerical support to the Portsmouth Lines Team. The successful candidate will require good interpersonal and communication skills, as this role will require you to deal with staff on a one-to-one basis as well as liaising with the whole of the Guard function.
Your main responsibilities will be:
- Production of regular reports.
- Dealing with internal and external customers.
- Ordering of stores.
- Minute taking as required along with general administrative duties.
You’ll need to be:
- Ability to work under pressure.
- Sound knowledge of IT systems including Word, Excel and Outlook.
- Highly organised and methodical.
- Good attention to detail and self-motivated.
- Customer focussed and willing to work as part of a small team.
Experience in the following systems would be advantageous: Worldline, Bugle, Citrix and Trust.
Applicants who require a visa must have at least 6 months remaining at the time of their appointment.
Working pattern: Average of 37 hours per week, Monday to Friday with occasional Saturday when needed. Standard office hours with flexibility to work outside of these should business needs require.
Please note: The location for the role is Portsmouth Lines (but primarily based at Fratton).
The Reward: In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees.
- Free leisure travel for spouse/partner and dependants (criteria dependent).
- 75% discount on many other train operating companies.
- Full training and support with development.
- Excellent pension scheme.
OPS Support Clerk employer: South Western Railway
Join our dynamic team in Portsmouth as an Ops Support Clerk, where you'll enjoy a supportive work culture that values organisation and communication. We offer competitive salaries, generous benefits including free travel on SWR services for you and your family, and excellent opportunities for professional development, ensuring you thrive in your role while contributing to our mission of delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land OPS Support Clerk
✨Tip Number 1
Get to know the company! Research Portsmouth Lines and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various staff members, it’s crucial to be clear and confident. Try mock interviews with friends or family to get comfortable expressing your thoughts.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks under pressure in the past. This will demonstrate your ability to handle the demands of the Ops Support Clerk role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace OPS Support Clerk
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for the role! Make sure to express your enthusiasm for the Ops Support Clerk position in your application. Let us know why you’re excited about joining our Portsmouth Lines Team and how you can contribute.
Highlight Your Organisational Skills:Being organised is key for this role, so don’t hold back! Use your application to showcase your ability to manage tasks efficiently. Mention any relevant experiences where you’ve successfully juggled multiple responsibilities or produced reports under pressure.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'customer-focused' and 'attention to detail', to demonstrate that you understand what we’re looking for and that you fit the bill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at South Western Railway
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Ops Support Clerk role. Familiarise yourself with the key responsibilities like report production and minute taking. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Show Off Your IT Skills
Since the job requires sound knowledge of IT systems like Word, Excel, and Outlook, be prepared to discuss your experience with these tools. Maybe even bring examples of reports or documents you've created to showcase your proficiency.
✨Demonstrate Your Organisational Skills
This role demands a highly organised individual. During the interview, share specific examples of how you've managed multiple tasks or projects in the past. Highlight your methodical approach and attention to detail to show you're the right fit.
✨Be Customer-Focused
As you'll be dealing with internal and external customers, it's crucial to convey your customer service mindset. Prepare anecdotes that illustrate your ability to handle customer queries effectively and how you work well within a team.
