At a Glance
- Tasks: Ensure customer safety and deliver exceptional onboard experiences.
- Company: Join a passionate team dedicated to safety and customer service.
- Benefits: Competitive salary, free travel, and generous annual leave.
- Other info: Flexible working hours with excellent training and career growth opportunities.
- Why this job: Be the hero of every journey, making a real difference for customers.
- Qualifications: Must be over 18, adaptable, and enjoy customer interaction.
The predicted salary is between 26763 - 38594 € per year.
About the team: Our people are at the heart of our business! You will be joining a team of people that are dedicated to safety and have a passion for delivering exceptional experiences for our customers.
About the job: As a Guard you will be the centre piece of our on-board service, going above and beyond for our customers, whilst getting them safely to their destination. Every day you will face new challenges whilst managing the train autonomously, this means you will need to be adaptable and proactive. Our highly skilled Guards need to be safety conscious, self-motivated, personable with the ability to multitask, ensuring that all duties are carried out to the highest standard.
Your main responsibilities will be:
- Staying alert to danger and ensuring the safety of our customers and colleagues at all times.
- You will be an ambassador for SWR and must strive to exceed our customers' expectations.
- Managing periods of disruption effectively, whether this is a change to your schedule or changes that will affect our customers' journeys.
- Guards must be visible throughout journeys, proactively helping our customers, ensuring that everyone has a great & safe journey.
- Providing regular announcements, keeping everyone onboard the train up to date with any changes.
- You will manage the operational safety of the train, not limited to; customers safely boarding / alighting the train, safely dispatching the train from platforms & maintaining safety for all passengers whilst on-board.
- Commercial Guards are required to check passengers have valid tickets and retail tickets when necessary.
- In emergency situations, our Guards are responsible for getting the right help to the right people, this can mean walking on uneven terrain for sustained periods of time.
You’ll need to:
- Be prepared for change, as a Guard you will need to be flexible in times of disruption.
- Maintain excellent focus and self-motivation for long periods of time.
- Be able to multitask and work systematically both in a team environment and autonomously.
- Enjoy interacting with customers and colleagues while going over and above to provide a great customer experience.
- Be able to recognize and act on changing safety and customer requirements.
- Undertake manual handling activities whilst moving through the train & help passengers board / alight the train when needed.
Working pattern: On average you will work 37 hours per week over 4.5 days. This will include a mixture of early and late shifts across 7 days.
Additional Information: Because we always need to be alert, we have very strict requirements around drugs and alcohol and you will need to pass a medical checking your general health and eyesight to be able to be a guard. Your travel time to the depot you have applied for must not exceed 60 minutes. As public transport will not always be available, a car is preferred. You must be over the age of 18 and if applicable, you must have a minimum of 12 months on your visa at the time of appointment. If successful, there will be a period of training in Basingstoke, travel to and from the training centre will be in addition to your working day, however, you will have free travel on SWR services. Please note that if you are successful at the screening stage you will be invited to attend an assessment in Southampton. Please note that once a date is agreed you will be sent a complimentary travel invite.
The Reward: £26,763 per annum rising in increments to £38,594 per annum, after completion of training and a further 12 months fully qualified. Plus, associated regional allowance of £1,093. As well as a competitive salary we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- An annual leave entitlement of 30 days
- Full training and support with development
- Excellent pension scheme
Onboard Safety & Customer Experience Guard employer: South Western Railway
Join a dynamic team at SWR where our commitment to safety and exceptional customer service makes us an outstanding employer. With a focus on employee growth, we offer comprehensive training, competitive salaries, and generous benefits including free travel on our services. Our supportive work culture encourages adaptability and teamwork, ensuring that every day brings new challenges and opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Safety & Customer Experience Guard
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills! As a Guard, you'll be the face of the company, so role-play scenarios with friends or family. This will help you feel more confident when it comes to providing exceptional service and handling any disruptions.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you've had to think on your feet or manage unexpected situations. This will demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embark on this exciting journey with us.
We think you need these skills to ace Onboard Safety & Customer Experience Guard
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, make sure to highlight your commitment to safety. We want to see that you understand the importance of keeping our customers and colleagues safe at all times.
Be Personable and Customer-Focused:Your application should reflect your ability to connect with people. Share examples of how you've gone above and beyond for customers in the past, as this is key to delivering exceptional experiences.
Demonstrate Adaptability:We love candidates who can handle change! In your application, mention times when you've successfully adapted to new challenges or disruptions, showing us you're ready for the dynamic environment of a Guard.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at StudySmarter.
How to prepare for a job interview at South Western Railway
✨Know Your Safety Protocols
Make sure you’re familiar with the safety protocols relevant to the role. Being able to discuss specific safety measures and how you would implement them shows that you take the responsibility seriously and are prepared for the challenges of the job.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. This is crucial for a position that revolves around providing exceptional experiences, so be ready to share stories that highlight your personable nature and ability to multitask.
✨Demonstrate Adaptability
Since the job requires managing disruptions effectively, think of times when you had to adapt quickly to changing circumstances. Share these experiences during the interview to illustrate your proactive approach and flexibility in challenging situations.
✨Practice Clear Communication
As a Guard, you'll need to provide regular announcements and keep everyone informed. Practise speaking clearly and confidently about various topics related to the role. This will help you convey your thoughts effectively during the interview and show that you can handle communication under pressure.
