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- Tasks: Help customers with ticket purchases and provide travel advice for a smooth journey.
- Company: Join a dynamic team dedicated to enhancing customer travel experiences.
- Benefits: Competitive salary, regional allowance, and full training provided.
- Other info: Flexible shifts with opportunities to work in a vibrant environment.
- Why this job: Be the friendly face that makes travel easier and more enjoyable for everyone.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27930 - 29829 £ per year.
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.
Your responsibilities will include, but are not limited to:
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
You’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across 5 days out of 7. There will be a mixture of early and late shifts, covering gaps in the roster.
Earliest start: 05:40
Latest finish: 19:20
The Reward:
- Training: £27,930 plus £542 regional allowance per annum.
- Fully trained: £29,829 plus £542 regional allowance per annum.
Customer Ambassador CO1/2 in London employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador CO1/2 in London
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your passion for customer service aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a Customer Ambassador, you'll be chatting with all sorts of people. Try role-playing with friends or family to get comfortable approaching new folks and answering their questions.
✨Tip Number 3
Be proactive during your job search. Don’t just wait for opportunities to come to you; reach out to connections in the industry or even visit the station to chat with current employees. It shows initiative and could lead to valuable insights!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making your job search a breeze.
We think you need these skills to ace Customer Ambassador CO1/2 in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, as a Customer Ambassador, you'll be interacting with people all day, so show us how approachable and personable you can be.
Tailor Your Application: Make sure to tailor your application to the role of Customer Ambassador. Highlight any relevant experience you have in customer service or working with technology. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to highlight your key achievements and skills that relate to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at South Western Railway
✨Know Your Customer Journey
Familiarise yourself with the customer journey and the ticket purchasing process. Understand the common questions customers might have and be ready to share your insights on how to make their experience smoother.
✨Show Off Your People Skills
As a Customer Ambassador, you'll be interacting with various people daily. Practice your communication skills by engaging in conversations with friends or family. Be prepared to demonstrate your ability to approach and assist customers confidently during the interview.
✨Tech Savvy is Key
Brush up on your knowledge of self-service machines and ticketing technology. Be ready to discuss any previous experience you have with similar systems, and think about how you would educate customers on using these machines effectively.
✨Demonstrate Your Organisational Skills
Think of examples from your past experiences where you've had to prioritise tasks under pressure. Be ready to share how you stay organised and manage your time effectively, especially in a busy environment like a station.