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- Tasks: Lead and motivate Guards to ensure top-notch train safety and customer service.
- Company: Dynamic transport company focused on safety and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and flexible working hours.
- Why this job: Make a real difference in train safety while developing your leadership skills.
- Qualifications: Strong communication and customer service skills; Guard experience is a plus but not required.
- Other info: Flexible hours with on-call commitment; great for those who thrive in dynamic environments.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Reporting to the On Train Depot Manager, you will be responsible for the day to day front-line management of Guards and Commercial Guards.
Your main responsibilities
- You will be managing and motivating Guards to achieve the highest possible levels of train safety, punctuality and customer service.
- You will be assessing Guards to ensure that they adhere to their safety critical competencies, and where necessary working with them to improve their standards through action plans.
- You should be an excellent example of the company\’s values and behaviours and through providing your team with the best service they have ever had deliver the same to our customers.
You\\\’ll need to be
- Excellent communication skills, be customer led, people focused and safety conscious.
- You will ideally have experience as a Guard, however this is not essential (training will be given in contingency guard) – the role is safety critical.
- You will either need to hold, or work towards, an Assessing Qualification (Level 3 NVQ).
- We are looking for strong people / customer service skills with a willingness to make a difference.
- You will need to be flexible in your approach and be willing to work varied hours. In addition there is an on call commitment.
Working pattern
Average of 37 hours per week, hours to suit business needs.
Mon-Fri with additional on-call and out of hours commitment.
Early turn on-call covers from 03:00-15:00hrs & Late turn from 15:00-03:00hrs.
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Guards Manager employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guards Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to safety and customer service. We want you to showcase your communication skills and how you can motivate a team effectively.
✨Tip Number 3
Show your passion for safety and customer service during the interview. Share examples from your past experiences that highlight your commitment to these values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Guards Manager
Some tips for your application 🫡
Show Your Passion for Safety: When writing your application, make sure to highlight your commitment to safety. We want to see that you understand the importance of train safety and how it impacts both our team and customers.
Be Customer-Focused: Since customer service is key in this role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about providing the best service possible.
Demonstrate Leadership Skills: As a Guards Manager, you'll be leading a team. Use your application to showcase any previous leadership experience or how you've motivated others. We’re looking for someone who can inspire their team to achieve great results.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the posting and relate your experiences directly to the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the role.
How to prepare for a job interview at South Western Railway
✨Know Your Safety Standards
Make sure you brush up on the safety protocols and standards relevant to the role of a Guards Manager. Being able to discuss these confidently will show that you take safety seriously and understand its importance in the day-to-day operations.
✨Showcase Your People Skills
Prepare examples of how you've motivated teams or improved customer service in previous roles. This is crucial for demonstrating your ability to lead and inspire Guards, so think of specific situations where you made a positive impact.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing Guards or dealing with customer issues. Practise your responses to these scenarios, focusing on your decision-making process and how you would ensure safety and service excellence.
✨Demonstrate Flexibility and Commitment
Since the role requires varied hours and an on-call commitment, be prepared to discuss your availability and willingness to adapt. Highlight any past experiences where you’ve successfully managed flexible working hours or responded to urgent needs.
