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- Tasks: Ensure a safe and welcoming experience for customers at the station.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services and discounts with other train companies.
- Why this job: Be the first point of contact for travellers and help them navigate their journey.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts available, with opportunities for personal growth in an inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
The Reward: On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job: As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers. You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone's journey stays on track.
Your responsibilities will include, but are not limited to:
- Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
You’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing - nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends.
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Gateline Assistant employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Gateline Assistant, you'll be interacting with customers all day. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the SWR team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Gateline Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: As a Gateline Assistant, you'll be the first point of contact for customers. Make sure to highlight any previous experience in customer service or roles where you've helped people. We want to see how you can make journeys smoother for our passengers!
Be Organised and Proactive: This role requires you to manage ticket gates and assist customers efficiently. In your application, share examples of how you've stayed organised and prioritised tasks in busy situations. We love proactive team players who can keep things running smoothly!
Communicate Clearly: Great communication is key in this role. Use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past interactions, show us you're a people person!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to complete your application. Let’s get you on board with SWR!
How to prepare for a job interview at South Western Railway
✨Know the Company
Before your interview, take some time to research South Western Railway. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Gateline Assistant, you'll be interacting with customers constantly. Prepare examples from your past experiences where you've successfully communicated or helped someone. Highlight your ability to stay calm under pressure and how you enjoy working with people.
✨Demonstrate Problem-Solving Abilities
Think about scenarios where you had to deal with disruptions or unexpected situations. Be ready to discuss how you would handle customer queries or ticket issues, especially during busy times. This will show that you're proactive and can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.