Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure a safe and welcoming experience for customers at the station.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel on SWR services and discounts on other train companies.
- Why this job: Be the friendly face that helps travellers navigate their journey confidently.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for personal development and growth.
The predicted salary is between 24000 - 36000 £ per year.
Position Overview
As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers. You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station.
Responsibilities
- Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
Working Hours & Schedule
You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends. Shifts include: Monday – Saturday: 0600‑1400 / 1400‑2200 (alternating) 0900‑1900 every third Sunday.
Qualifications & Requirements
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment.
About South Western Railway
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Benefits
- Free duty and leisure travel on SWR services for employees.
- Free leisure travel for spouse/partner and dependants (criteria dependent).
- 75% discount on many other train operating companies.
- Full training and support with development.
- Excellent pension scheme.
#J-18808-Ljbffr
Gateline Assistant employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Gateline Assistant, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at South Western Railway.
We think you need these skills to ace Gateline Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: As a Gateline Assistant, you'll be the first point of contact for customers. Make sure to highlight any previous experience in customer service or roles where you've helped people. We want to see your passion for making travel easy and enjoyable!
Be Organised and Proactive: This role requires you to manage ticket gates and assist customers efficiently. In your application, mention how you stay organised and prioritise tasks, especially during busy times. We love candidates who can think on their feet!
Communicate Clearly: Great communication is key in this job. Use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through examples of past experiences or your writing style, show us you can connect with people easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at South Western Railway
✨Know the Role Inside Out
Before your interview, make sure you understand what a Gateline Assistant does. Familiarise yourself with the responsibilities, like overseeing ticket gates and helping customers. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your People Skills
As a Gateline Assistant, you'll be interacting with customers all day. Prepare examples of how you've successfully communicated or helped people in the past. This could be from previous jobs, volunteering, or even personal experiences. It’s all about demonstrating your ability to connect with others!
✨Stay Calm Under Pressure
The job can get busy, especially during peak times. Think of situations where you’ve had to manage stress or multitask effectively. Share these stories during your interview to highlight your organisational skills and ability to prioritise tasks when things get hectic.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like customer disruptions or ticketing issues. Practise your responses to these scenarios, focusing on safety and customer service. This will help you demonstrate that you can think on your feet and keep customers informed and safe.