At a Glance
- Tasks: Help customers with ticket purchases and provide travel advice for a smooth journey.
- Company: Join a dynamic team dedicated to enhancing customer travel experiences.
- Benefits: Competitive salary, regional allowance, and comprehensive training provided.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
- Why this job: Be the friendly face that makes travel easier and more enjoyable for everyone.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27930 - 29829 £ per year.
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.
Your responsibilities will include, but are not limited to:
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
You'll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across 5 days out of 7. There will be a mixture of early and late shifts, covering gaps in the roster.
Shifts information: Earliest start: 05:40 Latest finish: 19:20
The Reward: Training: £27,930 plus £542 regional allowance per annum. Fully trained: £29,829 plus £542 regional allowance per annum.
Customer Ambassador CO1/2 in England employer: South Western Railway
As a Customer Ambassador, you will thrive in a dynamic and supportive work environment that values your contributions to enhancing customer journeys. With comprehensive training and competitive pay, including a regional allowance, we prioritise employee growth and development while fostering a culture of teamwork and customer-centric service. Join us in a role that not only offers meaningful interactions with diverse customers but also provides the opportunity to work flexible shifts in a vibrant station setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Ambassador CO1/2 in England
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on what makes them tick. This way, you can show off your knowledge and passion for the role of Customer Ambassador.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, it’s crucial to demonstrate your communication abilities. Role-play with a friend or family member to get comfortable approaching and talking to new people.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve helped someone out or resolved an issue. This will highlight your proactive nature and ability to cope under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Ambassador CO1/2 in England
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping customers and your love for travel. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Customer Ambassador role. Highlight your experience with customer service and any relevant skills that match the job description. We’re looking for organised and proactive individuals, so show us how you fit the bill!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to highlight your key achievements and skills – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at South Western Railway
✨Know Your Stuff
Make sure you brush up on ticketing systems and travel routes. Familiarise yourself with the technology you'll be using, like self-service machines. Being knowledgeable will help you answer questions confidently and show that you're ready to assist customers.
✨Show Off Your People Skills
As a Customer Ambassador, your ability to communicate is key. Practice how you would approach customers and offer help. Think about examples from your past where you've successfully assisted someone, and be ready to share those stories during the interview.
✨Stay Organised and Proactive
Demonstrate your organisational skills by discussing how you prioritise tasks. You might want to prepare a few scenarios where you had to manage multiple responsibilities at once, especially under pressure. This will show that you can handle the demands of the role.
✨Emphasise Your Passion for Customer Service
Let your enthusiasm for helping others shine through. Share why you love working with people and how you go the extra mile to ensure customer satisfaction. This will resonate well with the interviewers, as they’re looking for someone who genuinely cares about the customer experience.
