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- Tasks: Support debt recovery management and supervise the admin team in a dynamic environment.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services, discounts, training, and a great pension scheme.
- Why this job: Be part of a team that reinvests recovered funds to enhance community connections and experiences.
- Qualifications: Resilience, strong communication skills, good numeracy, and IT literacy are essential.
- Other info: We celebrate diversity and provide support for all applicants, ensuring an inclusive hiring process.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
About the job: The Debt Recovery Supervisor supports the management of Debt Recovery matters sent to specialist solicitors. The role will have a supervisory position within the Prosecutions Office and will be integral in the identification and management of Debt Recovery matters that cannot be prosecuted under Railway Byelaws. This is a key support role in fulfilling SWR's purpose as recovering unpaid debts enables the company to reinvest recovered funds into initiatives to bring people together to get the most out of life.
Your main responsibilities will be:
- Liaise with Debt Recovery (DR) solicitors on all aspects of SWR DR.
- Supervising and tasking the DRPU office (prosecutions) admin team.
- Actioning all requests and reminders for debt recovery made by customers, the DRPU office.
- Completion of a New Instruction Checklist for each new referral to Debt recovery solicitors.
- Updating all case information on case management system and DR tracker.
- Keeping accurate payment records.
- Generating DR reports and KPIs when required.
- Regular checks with DR solicitors on cases on payment plans and on cases that have had little or no correspondence with them.
- Make decisions on case disposal.
- Providing feedback to staff on completed cases.
- Recalculating DR cases where new evidence has come to light.
- Older Case solutions.
- Additional tasks as specified by the DRPU management team applicable to the role.
You’ll need to be:
- Resilient and able to cope in a pressured environment.
- Effectively manage and adjust to shifting priorities with ease and efficiency.
- Excellent verbal and written communication skills.
- Good general standard of education.
- Good level of numeracy.
- IT literate.
- Desirable: Ability to review and translate complex information to deliver to various stakeholders.
- Revenue Protection experience.
About the location: Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, coastal areas and the Isle of Wight.
Working pattern: Working an average of 37 hours per week over 5 days, Monday to Friday between hours 09:00 to 17:00 with a 7 hour 24 minute shift.
The Reward: In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees.
- Free leisure travel for spouse/partner and dependants (criteria dependent).
- 75% discount on many other train operating companies.
- Full training and support with development.
- Excellent pension scheme.
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Debt Recovery Admin Clerk employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Admin Clerk
✨Tip Number 1
Familiarise yourself with the Debt Recovery process and Railway Byelaws. Understanding these will help you demonstrate your knowledge during any discussions or interviews, showing that you're well-prepared for the role.
✨Tip Number 2
Network with current or former employees of South Western Railway. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 3
Prepare to discuss your experience in managing priorities and working under pressure. Think of specific examples where you've successfully navigated challenging situations, as this is a key requirement for the position.
✨Tip Number 4
Showcase your IT skills by being familiar with case management systems and data tracking tools. If you have experience with similar software, be ready to discuss how you used it to improve efficiency in previous roles.
We think you need these skills to ace Debt Recovery Admin Clerk
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Debt Recovery Admin Clerk. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with solicitors and managing case information.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, IT literacy, and any experience in debt recovery or similar roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Debt Recovery Admin Clerk position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at South Western Railway
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Debt Recovery Admin Clerk. Familiarise yourself with the key tasks such as liaising with solicitors, managing case information, and generating reports. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss how you can translate complex information for various stakeholders.
✨Demonstrate Resilience
The job requires resilience and the ability to cope in a pressured environment. Think of situations where you've successfully managed stress or shifting priorities, and be prepared to share these experiences during your interview.
✨Highlight IT Literacy
As the role involves updating case management systems and tracking debt recovery, be sure to mention your IT skills. If you have experience with specific software or tools relevant to the role, make it known to the interviewer.
