At a Glance
- Tasks: Help customers with ticket purchases and guide them on using self-service machines.
- Company: Join South Western Railway, a leader in connecting communities.
- Benefits: Enjoy free travel, discounts, and a solid pension scheme.
- Other info: Flexible hours with a supportive and inclusive work environment.
- Why this job: Make a difference by assisting people and enhancing their travel experience.
- Qualifications: Great communication skills and a proactive attitude are essential.
About the job:
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile
Your responsibilities will include, but are not limited to:
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
You'll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week across 5 days out of 7. There will be a mixture of early and late shifts, covering gaps in the roster.
Shifts information:
Earliest start: 05:40
Latest finish: 19:20
The Reward:
- Training: £27,930 plus £542 regional allowance per annum.
- Fully trained: £29,829 plus £542 regional allowance per annum.
Customer Ambassador CO1/2 employer: South Western Railway
South Western Railway (SWR) is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those seeking meaningful work as a Customer Ambassador. With a commitment to diversity and a supportive work culture, SWR offers comprehensive training, competitive salaries, and generous benefits including free travel on services and discounts with other train operators. Join us in connecting communities while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Ambassador CO1/2
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values, especially around inclusivity and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Ambassador, you'll be chatting with all sorts of people. Role-play with friends or family to get comfortable approaching new customers and helping them with ticket purchases and self-service machines.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone under pressure or resolved an issue. This will demonstrate your proactive nature and ability to handle repetitive tasks while keeping a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you need any support during the process, don’t hesitate to reach out. We’re here to help you every step of the way!
We think you need these skills to ace Customer Ambassador CO1/2
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the responsibilities of a Customer Ambassador. Mention any experience you have with customer service or technology, as it’ll really help us see why you’d be a great fit!
Show Your Communication Skills:As a Customer Ambassador, communication is key! Use your application to demonstrate your ability to connect with people. Share examples of how you've successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at South Western Railway
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Ambassador. Familiarise yourself with ticket purchasing processes and self-service machines, as well as the importance of customer service. This will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your People Skills
Since this role involves a lot of interaction with customers, practice how you approach and communicate with people. You could role-play with a friend or family member to get comfortable with initiating conversations and providing assistance. Remember, being friendly and approachable is key!
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've helped someone solve a problem or overcome a challenge. Be ready to share these stories during the interview to demonstrate your proactive nature and ability to handle pressure, especially when dealing with repetitive tasks.
✨Embrace Diversity and Inclusion
Familiarise yourself with the company's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment. Showing that you value differences and are open to diverse perspectives will resonate well with the interviewers.
